Technical Account Manager

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

 

The Opportunity

From the moment you wake up in the morning until you go to bed at night consider the media you consume, the adverts you see, the apps you use, the websites you browse and almost all of the shopping you do online throughout the day. Chances are that every single one of those interactions, every single one of those experiences, was touched by an Adobe product.

 

Do you have a strong drive to succeed in your profession? Join Adobe as a Technical Account Manager and contribute significantly to clients’ digital transformation objectives. Work together with ambitious and innovative individuals in Bucharest, using Adobe’s top-class solutions to build outstanding digital experiences. Uphold excellence and inclusion as part of our team.

 

What you’ll Do:

Serve as the primary technical point of contact for designated clients, ensuring their success with Adobe solutions.
Foster and sustain positive relationships with clients through outstanding technical mentorship and support.
Collaborate closely with internal teams to determine and implement strategies that successfully address client needs.
Conduct regular reviews and provide insights to help clients optimize their use of Adobe products.
Troubleshoot and resolve technical issues in a timely manner to ensure flawless client happiness.
Conduct outstanding training and enablement sessions to empower clients to use Adobe technologies to their fullest potential.
What you need to succeed:

• Degree or equivalent experience in Information Technology, Computer Science, or a related field, or 5+ years of practical experience.
• Proven experience in a client-facing technical role, ideally within the IT industry.
• Outstanding problem-solving skills and the ability to excel in a collaborative, fast-paced environment.
• Strong communication skills, with the ability to explain complex technical concepts to non-technical collaborators.
• A strong interest in digital experiences and a dedication to delivering exceptional customer service.

As our many awards will tell you, at Adobe you’ll be immersed in an exceptional work environment that is recognized around the world. You’ll be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe’s the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog, https://blog.adobe.com/en/topics/adobe-life and explore the fantastic benefits we offer at Rewards.adobe.com.

Diversity & Inclusivity:

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected] or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.