Website Adobe

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The challenge

The Employee Resource Center (ERC) team is the first point of contact for all employee queries across EMEA. This team provides essential first level Employee Experience (EX) support intended to improve manager and employee success by addressing inquiries related to Employee Experience policies, procedures and programs as well the entire employee life cycle.
The successful candidate for this role will have a proactive approach in anticipating employee-related needs and a solution centric mentality to resolving issues. They will also be passionate about delivering a high level of employee experience and excel in a fast paced and evolving environment.

What you’ll do

As a member of the wider ERC team, act as employees’ one point of contact across EMEA for all EX related questions related to the employee life cycle, EX policies, procedures, programs, and tools (such as Workday and ServiceNow).
Demonstrate confidence and credibility when addressing medium to complex HR queries across a full employee life cycle. Use HR expertise on many subject matter areas such as compensation, leave of absence, probationary period, complex job status changes.
Provide ongoing consultation to employees and managers, for situations that require frequent monitoring and tailored solutions.
Lead and contribute to various EMEA and Global projects which require excellent coordination skills, project managing and collaboration skills.
Advocate for greater optimization of self-service pathways to encourage digital first approach.
Be proactive in creating and updating internal process knowledge base to drive team enablement and AI enabled support strategy.
Responsible for managing, tracking, closing and reporting progress on employee inquiries and resolve cases using ServiceNow, Adobe’s case tracking tool.
Mitigate employee and manager concerns as much as possible and focus on effective resolution by working closely with the extended HR ecosystem
Address escalations related HR policies, programs and provide coaching to managers and employees regarding complex issues.

What you need to succeed

Shows up with confidence when advising/coaching employees & managers through ambiguous topics.
Strong knowledge of HR concepts local/regional employment law and statutory requirements.
Demonstrated success in navigating complex stakeholder network in getting things done
Commitment to customer service and providing a positive employee experience.
An effective communicator at all levels, both written and verbal.
Process oriented and the ability to manage detailed work within an SLA environment whilst keeping NPS high.
Ability to maintain the highest level of confidentiality.
Ability to work independently and be part of both virtual and local team structures.
Proactive approach, you anticipate potential issues before they arise and diagnosis root issues through listening and inquiry.
Previous experience in a shared services organization is a plus!
Proficient English language, additional languages welcomed!

Diversity & Inclusivity:

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

Adobe aims to make accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected] or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.

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