Adobe
Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences. We’re passionate about empowering people to craft beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to building exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
The Opportunity
German Speaking Retention Operations Specialist – Recurring Revenue Operations
Location – Dublin
Shift Timing – EMEA time zones
What you’ll Do
Developing a deep expertise and understanding of Adobe’s Enterprise Term agreements (Digital Media Products) Conditions of Service, Commercial Terms and Adobe’s standards for pricing and negotiating renewals.
Researching customer contracts and purchasing history in Adobe’s various CRM systems in order to build timely and accurate quotations for anniversary billings within the portfolio
Engaging with Adobe end users, distributors and resellers, secure Purchase orders on time and improve revenue through True-Ups.
Engaging with account managers, partner manager and partners to assist in driving recurring billings to conclusion
Engaging with business partners in sales, finance, etc. to resolve issues raised by Customers or partners related to anniversary payments
Securing and validating Purchase orders on time, driving maximum booking rates overall
Handling the opportunity pipeline from week to week, providing accurate and timely updates to management on progress and outlook
Attaining quarterly targets for bookings, timely bookings and overall revenue goals
Act independently and demonstrate perspective in figuring out methods and procedures on new assignments
What you need to succeed
Minimum Bachelor’s degree or equivalent in a numerate, technical or business discipline
Fluency in German and English.
Experience in a similar /related function (e.g. Inside Sales, Sales Management, Sales Operations, Services Renewals Sales/Operations)
Strong numeracy skills, including intermediate or better familiarity with Microsoft Excel
Experience in operating in an (external) customer facing environment (telephone/email based)
Competence with reporting and information management tools, including MS Excel and Sharepoint, SAP / Siebel CRM, Salesforce or similar analytical and information management applications.
Able to work on complex issues where analysis of situations or data requires an in depth evaluation of variables
Able to exercise judgement in selecting methods, techniques and evaluation criteria for obtaining results without requiring ongoing direction setting
Should approach work with solutions-oriented attitude with attention to detail and stay productive under pressure or in ambiguous circumstances.
Experience in a role demonstrating excellent time management, able to analyze workload and prioritize time based on changing priorities
Adobe is an equal opportunity and affirmative action employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other characteristics protected by law.
Adobe aims to make adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, please contact [email protected]
To apply for this job please visit adobe.wd5.myworkdayjobs.com.