Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
Adobe is looking for a French Speaking Senior Technical Support Engineer to join our Adobe Sign support team. The candidate will be responsible for the successful and timely delivery of support for Enterprise level Sign customers and escalations from other internal support groups and the wider sales organization.
The successful applicant will work directly with customers and Adobe engineering teams. This position requires the ability to rapidly diagnose problems, evaluate trade-offs and develop reliable solutions. Applicants must have the ability to read, write, and communicate in English plus French.
What you’ll do
Respond to inquiries on technical issues from a global customer base
Escalate critical support issues from customers to the appropriate internal channel
Report bugs and work with the QA & Engineering teams to resolve customer issues as soon as possible
Verify that the issues have been resolved prior to communicating to the customer
Assist in communicating to customers about issues impacting their service
Execute internal processes to streamline and scale support work
Review incidents to determine steps to anticipate, prevent, or mitigate the customer’s challenges
Be fulfilled by solving problems for others and enjoy providing excellent customer service
Play a key role in growing and improving our culture of great customer service
What you need to succeed
Bachelor’s degree in Computer Science, Software Engineering or equivalent work experience
3-5 years’ experience software/product support from either web-based or SAAS solution environment with a track record of customer satisfaction
Skills in using diagnostic tools along with a methodical, pragmatic approach to resolving technical issues
Clear sense of integrity, work ethic and a sincere passion in helping customers solve technical issues
Exceptional written and verbal communication
Strong organizational skills with the ability to juggle multiple tasks and responsibilities
Able to work on own initiative and not just follow prescriptive guidelines
Ideal candidates will have a few of the following:
Knowledge of any of Salesforce, Dynamics or SharePoint
Industry knowledge of financial services, government, healthcare, education, and/or real estate
Adobe is an equal opportunity and affirmative action employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other characteristics protected by law.
Adobe aims to make adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, please contact [email protected]
To apply for this job please visit adobe.wd5.myworkdayjobs.com.