Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
With your experience in web development, and web development applications, assets management software and content delivery applications, join a team of technical experts supporting our strategic customers paying for our premium support services. Key elements of the role involve handling technical issues and ensuring our customers are set-up for success. You will field questions, log and work high priority issues, speak with Customers regularly, and handle customer issues while working with the extended Adobe Support team (Support, TAMs and Engineering). The over-arching goal is to ensure that you can anticipate and avoid issues, troubleshoot customer problems and resolve complex tickets.
When vital, you may be required to go onsite to expedite the resolution of a technical issue, or as part of an overall Customer experience improvement exercise. Team members will fully detail all customer cases, customer problem interactions, and customer environment details to ensure complete regular Customer Account reviews. The objective of this group is to build memorable Customer Experiences for our most strategic Customer resulting in Customers being wildly successful using our products.
What you’ll Do
As the first point of contact for customer concerns relating to their technical issues, advocate and represent their needs with internal product and engineering teams. Provide timely responses, updates and resolution to technical and product inquiries. Be aware of customer’s business priorities and impact, to ensure mitigation and resolution.
Understand the customer’s business priorities and impact, navigate Adobe internal teams on their behalf, and be able to integrate and establish rapport with cross-region customer teams and cultures to build trust.
What you need to succeed
Experienced Technical Support specialist – Proven understanding of performance tuning and optimisation, debugging customer code, and knowledge at API level of 3rd party applications. Experience in a wide-range of computer operating systems and software with emphasis on installation, troubleshooting, upgrading, integration and client/server operations.
Bachelors Degree or equivalent experience
At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.
If you’re looking to make an impact, Adobe’s the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.
Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.Diversity & Inclusivity:
Adobe is an equal opportunity and affirmative action employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other characteristics protected by law.
Adobe aims to make adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, please contact [email protected]
To apply for this job please visit adobe.wd5.myworkdayjobs.com.