Adobe

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

 

Our company:

At Adobe, we’re changing the world! How? We give people the tools to bring their ideas to life and create content that makes life more fun and work more meaningful. We give businesses and organizations the power to truly engage their customers. We’re the ones behind the gorgeously designed content that streams across your laptop, TV, phone, and tablet every day, and we’re the ones who harness the power of big data to help companies move from data to insight and insight to action by delivering content that people crave most. We’re a company that understands that product innovation comes from people innovation, and that’s why we invest in cultivating leaders throughout the organization. If you’re passionate about leading from where you sit, join us!

 

The opportunity
Central Europe is a vibrant market for Adobe’s offering in the Digital Experience space. Our Customer Success team needs to lead the post-sales customer experience here at Adobe, driving adoption and value realisation for our customers.

In order to advance these objectives, we are looking for an experienced manager to lead a team of 6-8 CSMs in our industry-led customer segment.

Our Customer Success Managers drive customer partnerships across the full range of Digital Experience Solutions for enterprise customers, ensuring high levels of customer satisfaction, engagement and retention. Customer Success Managers (CSMs) are passionate about Adobe technology and understand its role and value to our customers’ businesses. They are the customer’s advocate within Adobe and exist to help our customers unlock the value of their Adobe investment.

What you’ll do
Participate in the creation and rollout of strategies that drive product adoption, value realisation and delight our customers throughout the duration of the customer lifecycle
Customer relationship and executive stakeholder management
Drive focus on product adoption and usage
Represent the experience of the customer within Adobe
Drive a positive experience for our customers during issue resolution
Lead a team of highly motivated and exceptional CSMs (6-8 CSMs on direct report).
Collaborate and share results with cross-functional leaders
Drive ongoing cadence with the team to report on critical metrics, and new initiatives

What you need to succeed
Strong leadership capabilities at the first line management level
A people-first approach to management
Strong and proven record of successfully leading customer relationships and technical projects
A drive for customer success and a strong commercial awareness
Strong experience with SaaS Solutions
Self-motivated, great teammate, accountable, and passionate about exceeding customer expectations
Understanding of enterprise workflows, terminology, concepts and strategies
Exceptional organizational, presentation, and communication skills in German and English, both verbal and written
Proven track record of leading through change and in high pressure situations

Diversity & Inclusivity:

Adobe is an equal opportunity and affirmative action employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other characteristics protected by law.

To apply for this job please visit adobe.wd5.myworkdayjobs.com.