Website Airtable

Democratizing software creation

At Airtable, we are passionate about how our product democratizes software creation and empowers anyone to “create anything.” Airtable’s Implementation Specialists build tailored solutions for Enterprise clients that reduce their time to value, increase their product sophistication, and set them up for long-term success with our platform.

As a founding member of our Professional Services team in EMEA, you’ll partner closely with Customer Success Managers to scope, manage and deliver client implementations. You’ll work with our clients to deeply understand their requirements, visually map complex processes, and build and workshop custom solutions that allow them to quickly onboard their teams to Airtable’s platform. As an early member of our Professional Services Team, you’ll also play a key role in shaping key processes and organizational structure as we scale.

What you’ll do

  • Manage client discovery to understand key business goals and workflows, translating those into clear and comprehensive project plans that reduce customer time to value
  • Serve as primary point of contact through a new project implementation, managing project scope, risks and client expectations throughout the process
  • Configure our product and platform to support each client’s requirements, educating creators on Airtable best practices
  • Create documentation to support solution development and train customers on their new workflows
  • Manage multiple projects simultaneously, proactively communicating with internal and external stakeholders to ensure on-time and in-scope solution delivery
  • Surface trends and patterns across implementations, identifying best practices and creating resources for internal and external stakeholders
  • Provide insights from customer implementations that help shape Airtable’s product roadmap
    Who you are
  • You are detail-oriented and passionate about creating unique solutions to complex business problems
  • You have a keen understanding of business workflows and are comfortable using process mapping tools such as LucidChart and Visio
  • You have experience in a professional services or consulting role, bonus if it’s as an Implementation Specialist or Implementation Manager in the software space
  • You have excellent project management and communication skills, and are confident prioritizing across concurrent and time-sensitive projects and priorities
  • You’re able to distill complex or technical concepts and communicate them clearly to a broad range of business and technical stakeholders
  • You are results-oriented and maintain a high quality of work. You have a track record of creating impact for your customers with a keen attention to detail
  • You’re excited to create and shape new processes and workflows as part of a new and fast-growing team
  • Nice to have: You are an avid Airtable user with deep product experience; you grasp the fundamental principles of database design

What We Offer

  • In addition to NHS coverage, you will have access to supplemental insurance 100% covered (and your dependents covered at 85%)
  • Competitive pension scheme, life insurance, paid leave and sick leave
  • Complimentary mental health support via Modern Health
  • Family planning support via Carrot (fertility, adoption, and surrogacy)
  • Flexible and generous time off and sick time benefits
  • Transportation & Commuter Benefits
  • Monthly “Lifestyle Wallet” to use for benefits like personal fitness (e.g., gym memberships, fitness equipment, etc.) to pet care to nutrition coaching, and more.
  • Supplemental reimbursement for Gender Affirmation procedures and services
  • Legal services – access to online tools to legal forms

About Airtable

Airtable enables any team to create apps on top of shared data and power their most critical and unique workflows. Teams at more than 300,000 organizations, including 80% of the Fortune 100, rely on the Airtable Connected Apps Platform to connect their people and data and achieve their most important goals.  Founded in 2013 and headquartered in San Francisco, Airtable ranks #6 on the Forbes Cloud 100 and has raised $1.36 billion to date.

Diversity & Inclusivity:

Airtable has three active Employee Resource Groups: namely Black Views, Women @ the Table and Pride. [email protected] the Table's mission is to give "Airtablets" opportunities to care for their emotional and physical well-being, develop their career and leadership skills, and grow their cross-company connections. Some employee perks to mention, include an annual development allowance for all employees to use for coaching, attending events etc, a Monthly wellness wallet (£150 per month) and a subscription to Women in Tech forum.

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