Amplitude is the pioneer in digital optimization software. More than 1,400 customers, including Atlassian, Instacart, NBCUniversal, Shopify, and Under Armour rely on Amplitude to power their digital products. Amplitude makes product data accessible to every member of an organization, empowering them to make data-driven decisions that fuel faster product innovation and growth. As an organization, we approach challenges with humility, take ownership of our contributions, and embrace a growth mindset that pushes us to constantly improve ourselves, each other, and the value we bring to customers and partners.
Join us as we deliver innovative and creative solutions to our customers. We’re looking for a Senior Solutions Architect with experience carrying out customer implementations and who is passionate about product analytics, problem-solving, and excellent client service. You will have the opportunity to provide a significant impact on Amplitude and the success of our customers. Ideally, you are an enthusiastic professional who thrives in a fast-paced environment and possesses an intense curiosity for “how things work”. You are a solution- and execution-oriented individual with a dedication to getting things done.
As a Senior Solutions Architect, you will:
Lead a critical phase of the customer lifecycle, the technical implementation, and work alongside an Engagement Manager and other Customer Success team members to deliver great results.
Serve as a trusted technical advisor for our customers, as part of the Professional Services team, to support implementation across their tech stack and continuous data management within Amplitude by becoming an expert in the Amplitude products, SDKs, and APIs.
Draw upon your comprehensive understanding of product analytics, Amplitude’s vision, and relevant experience to guide customers in building solutions to further their product intelligence strategy.
Maintain strong knowledge of our ecosystem in order to successfully guide our customers as they integrate Amplitude into their data flows and business processes.
Collaborate cross-functionally with teams like Amplitude’s product and engineering functions to innovate internal processes and consult on our product roadmap.
You’ll be a great addition to the team if you have:
3+ years of customer-facing technical experience in leading complex customer engagements and owning data integration/technical implementation deployments.
A consistent track record of successfully managing client relationships and technical projects with excellent work ethic, thought leadership, and project management skills.
Prior experience working with tools in any of the following areas: enterprise SaaS, product analytics, digital marketing, A/B testing, business intelligence, customer data platforms, data warehouses/pipelines, or any of our integration partners.
Excellent verbal and written social, presentation, and interpersonal skills, with the ability to effectively explain complex technical concepts to stakeholders with an array of experience levels and technical competencies. Ideally, you have ample experience in proposing technical solutions that solve the customer’s business needs.
Who We Are
The Company: Amplitude is filled with humble, life-long learners who are eager to help one another and the company succeed. Our values of growth mindset, ownership, and humility are core to the way we work: we’re tenacious in the face of challenges, we take the initiative to solve problems that drive our shared success, and we operate from a place of empathy and openness, seeking to understand many points of view.
We care about the well-being of our team: along with excellent health insurance, we offer flexible time off, a monthly wellness stipend, a generous parental leave, a subscription to Modern Health, and a generous Learning & Development stipend.
The Product: Amplitude is a digital optimization system – we help companies understand their users, rapidly release better product experiences, and ultimately grow their business. We’re super proud of what we’ve built and continue to expand: a platform that empowers companies to thrive in the digital era.
Other fun facts about Amplitude:
Amplitude is a tech company to bet your career on in 2021, according to Business Insider.
Amplitude went public via a direct listing in September 2021 and is now trading under the ticker AMPL.
Amplitude is the #1 product analytics solution according to G2.
Founded in 2012, Amplitude is backed by Benchmark Capital, Sequoia Capital, IVP, Battery Ventures, Y Combinator and other top tier investors.
We’re a global and fast-growing team! We’ve hired more than 300 people in 2021 and have operations in San Francisco (HQ), New York, Amsterdam, London, Paris and Singapore.
Our mascot is the datamonster, who loves to chow down on numbers, charts, and graphs. Nom nom.
Amplitude provides equal employment opportunities (EEO). All applicants are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.
Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables creation of better products, ability to solve complex problems, and drive more powerful solutions. In order to make diversity possible, we commit to striving to create an environment of inclusion: an environment focused on psychological safety, empathy, and human connection, which will allow employees of all backgrounds to feel the care they need to thrive.
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