Contentsquare is a global digital analytics company empowering the brands you interact with every day to build better online experiences for all. Since our founding in France in 2012, we have grown to be a truly global and distributed team – known as the CSquad – representing more than 70 nationalities across the world.
In 2022, we raised $600M in Series F funding, doubling our valuation to $5.6B and were recognised as a certified Great Place to Work in France, Germany, Israel, US and UK.
The Strategic Account Manager is a critical front line function, responsible for day to day customer relationship management, customer satisfaction and revenues within our UK Strategic Sales department. The position will interface across all company teams and functions including Consultants, Customer Success Managers, Pre-sales Engineers, Finance and Legal, in order to ensure both customer and Company goals are successfully met.
What you’ll do as a Strategic Account Manager at Contentsquare:
Take full ownership of complex accounts and contract renewals/retention, while creating cross-sell and up-sell opportunities
Connect and build relationships with existing clients and act as a trusted advisor with an eye for up-sell opportunities
Build opportunities to network both within existing accounts by unlocking contacts across new departments as well as referrals to expand our reach
Work with Leadership to handle more complicated renewal processes
Seek opportunities to expand revenue from current customers through understanding long-term strategic business and people goals
Find opportunities to expand current relationships to parent or subsidiary organisations
Work closely with Customer Success to lead on touch points with clients during the subscription year
What you will need to succeed in this role
8+ years in sales with relevant SaaS sales experience selling to digital marketers
Excellent social skills both with customers and within an organisation
Consistent track record of navigating within large/global accounts
Experience addressing senior managers and the C-level executives
Ability to balance multiple opportunities simultaneously at various stages of the buying process
Take an active interest in growing customer satisfaction and deepening customer relationships
Ability to be flexible and adaptive
Experience with enterprise SaaS / E-Commerce / Analytics vendors preferred
Fluent in English
Why you should join Contentsquare:
▪️ We’re humans first. We hire dedicated people and provide them with the trust, resources and flexibility to get the job done.
▪️ We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits.
▪️ We are a fast growing company with a track record of success over the past 10 years, yet we operate with the agility of a startup. That means a huge chance to create an immediate and lasting impact.
▪️ Our clients, partners and investors love our industry-leading product.
To keep our employees happy and engaged, we are always assessing the benefits/perks we offer to ensure we are competitive. Here are a few we want to highlight:
▪️ Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year.
▪️ Work flexibility: hybrid and remote work policies.
▪️ Generous paid time-off policy (every location is different).
▪️ Immediate eligibility for birthing and non-birthing parental leave.
▪️ Wellbeing allowance.
▪️ Home Office Allowance.
▪️ A Culture Crew in every country to coordinate regular outings such as game nights, movie nights, and happy hours.
▪️ Every full-time employee receives stock options, allowing them to share in the company’s success.
▪️ We offer many benefits in various countries — ask your recruiter for more information.
Uniqueness is embedded in our DNA as one of our core values. Even if you don’t meet all of the requirements above, we encourage you to apply.Diversity & Inclusivity:
Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Your personal data is used by Contentsquare for recruitment purposes only. Read our Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights.
To apply for this job please visit jobs.lever.co.