Website GBG Plc

Description

About GBG

With a rich heritage of more than 30 years, offices in 16 locations worldwide, and more than 1,000 team members globally, GBG proudly stands as the global technology specialist in fraud, location, and identity data intelligence. We support businesses and enable customer growth by protecting companies and governments to combat fraud and cybercrime, lower the cost of compliance, and improve customer digital onboarding experience in today’s digital economy.

About Acuant (a GBG company)

Acuant is a fast-growing, leading provider of identity verification technology. Our Trusted Identity Platform enables businesses worldwide to fight fraud while effectively addressing evolving security concerns in our increasingly digital economy.

Powered by proprietary technology, our platform provides the leading homegrown, end-to-end identity platform that was purposefully built to cover the complete customer journey. With AI-powered identity verification, AML/KYC regulatory compliance, real time transaction monitoring and re-use of trusted identities, we are positioned to serve and support all major verticals globally.

Acuant’s journey is one of determination, growth, and success. Within five years, Acuant-led three successful acquisitions and recently, Acuant was acquired by industry leader GBG, making Acuant a GBG company. With the support of our parent company, Acuant’s continued development and global expansion goals are imminent. We are excited to embark on this next chapter and invite you to join us as we grow stronger together.

The Role…

Do you like understanding how cloud and mobile products work and finding solutions for challenging problems. Do you enjoy connecting with customers and helping them improve their business? Are you knowledgeable, resourceful and show initiative? These are the qualities of an idea candidate for the Solution Engineer position at Acuant.

The Solution Engineer is a member of professionals who participate in the sales cycle by working with prospects and customers to clearly articulate Acuant’s technology and use cases associated with it. Along with significant experience in a technical pre-sales or customer-facing role, an understanding of the Enterprise sales cycle and its corresponding technical requirements are required to be effective in this position.

What you will do…

You will:

Understand and communicate solution messaging at both a technical and business level.
Provide industry expertise and guidance to clients using Restful APIs.
Become a Subject Matter Expert (SME) for Acuant’s Cloud and Mobile products.
Remove Sales obstacles by providing internal consulting, training, and knowledge support.
Partner with Sales to build long-term account relationships, that deliver ongoing business value.
Document best practices and FAQs for continual improvement of the implementation process.
Help complete technical sections for RFP/RFI/RFQ responses for assigned accounts.
Collaborate with internal Product and Engineering teams to diagnose and resolve problems.
Articulate market requests and needs to Engineering and Product organizations in clear, concise manner.
Contribute towards solution design and technical documentation.
Remain current in industry and technology trends.

How we operate…

Quickly – We provide quality solutions for our customers at pace, by being accountable, taking initiative and acting decisively. We make difficult choices and take considered risks.

Differently – We are innovative and constantly adapt to find new ways to solve increasingly difficult problems.

Together – We’re an inclusive team who value the diversity of thought that we get from different perspectives. We are a network of people who focus on cultivating relationships that create value for our customers.

Requirements

To enable you to be successful, we are looking for…

Skills:

Strong experience in a Solutions Engineering or Pre/Post-Sales role, or demonstrated success in a related field.
Experience with APIs either Restful or SOAP, preferred.
Basic understanding of SDKs.
Basic understanding of scripting or programming languages.
Overall technical savvy with demonstrated ability in work in a small team setting, owning complex technical projects with international scope.
Experience managing and collaborating on implementation projects, with documented results.
Must be able to present effectively in front of groups, both technically and non-technically oriented. Also requires ability to understand business problems of C-level executives; discuss these problems; present and prepare solutions.
Knowledge of anti-fraud and risk management in e-commerce, especially in high risk markets, preferred.
Able to travel if needed.

Behaviours:

Lateral and logical troubleshooting, follow-through and problem-solving skills, resourcefulness, attention to detail, and communication skills, both verbal and written.
Customer Focus – Responds effectively to needs expressed by customers.
Flexible, resilient, and able to repivot if needed.
Self-motivated and enthusiastic.
Effective communication skills including the ability to explain technical issues to a variety of audiences.
Excellent verbal and written communication skills.
Open to remote working including flexible working policy.

Additionally…

Open to remote working including flexible working policy.

Benefits

We have the vision to have the best and most engaged team members in the industry. People matter at GBG, they make us who we are. Every team member across all our locations makes a difference, everyone has something to contribute. Maybe you too could make a difference. As part of our commitment to our team and flexible working approach, we have created a Work When and Where You Want Policy to give our team members choice and empowerment and to support a balance in work and home life. Please ask your Talent Attraction Specialist for more information on this and our Family Friendly policy if you want to find out more!

Next steps

If you’re interested, please apply! We’re looking to hire the best and most engaged people into our business, and we’ll make an offer once we’ve found that person. If you are hired, we will require you to attest to your COVID-19 vaccination status.

Diversity & Inclusivity:

As an equal opportunity employer, we are committed to providing fair opportunities for everyone regardless of age, gender, race, religion, sexual orientation, parental status, or disability. Everybody is welcome and our inclusion and diversity program, be/yourself, is designed to ensure that you can thrive. Please inform your GBG Talent Attraction Specialist if you require any reasonable adjustments to the interview process.

To apply for this job please visit apply.workable.com.