Senior User Research Manager

About us: 

We’re here to make money work for everyone and we’re doing things differently. For too long, banking has been obtuse, complex and opaque.

We want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves.

We’re focused on solving problems, rather than selling financial products. We want to make the world a better place and change people’s lives through Monzo

About our User Research Team:

We are currently a team of 13 individual contributors, who are embedded into collectives i.e Personal Banking, Business Banking etc, working cross functionally with our Product Design, Product Management and Engineering teams. Our organisation is lead by Katherine Vaughan, our Director of Research.

What you’ll be working on:

Managing a team of user researchers
Hiring brilliant, diverse User Researchers, and ensuring a smooth onboarding process for them.
Making sure the team has an active presence in the external community and is appealing to a diverse set of hiring prospects.
Developing sustainable ways of nurturing all talent within the Research team.
Leading forums that allow the whole research team to feed into decisions and shape the team.
Working with Research Operations and the Research Director to scale team systems and processes as we grow.
Continually raising the standard of research through timely feedback, and improved processes and rituals.
Scaling impact across the organisation
Increasing visibility of key research insights.
Working in partnership with the Director to make sure everyone in the research team is working on the highest impact areas, and individuals have autonomy to make those decisions where possible. Understanding your direct reports well, so you can place them where they fit, for impact, growth and happiness.
Your day-to-day
Providing support for around 4-8 direct reports, through clear development goals, timely updates and feedback, and regular 1:1s.
Help shaping development practices, like and progression frameworks, across the wider team.
Taking an active role in our Design Leadership team, alongside our VP Design, Research Director, Design Director, and Senior Design Managers.
Continually educating everyone at Monzo, including senior stakeholders, on what research can be used for.

You should apply if:

You’re an experienced coach, mentor and leader of seasoned User Researchers
You have experience teaching and coaching non-researchers about research
You’re happiest when the people in your teams feel supported, are growing, and can work effectively
You have an approachable and supportive leadership style when you’re needed, but you’re also able to empower direct reports to work autonomously
You’ve managed high performers, and resolved performance issues
You’ve built and shaped hiring processes directly
You have demonstrable experience making decisions that promote diversity and inclusion
You have experience working as a User Researcher in a high growth product or technology organisation

The Interview Process:

Our interview process involves 3 main stages:

Recruiter call (30 minutes). A video chat with Natalie who is part of our hiring team. This focuses on general suitability for Monzo.
Initial call (30 minutes). A video with Katherin Vaughan our Director of Research, to understand your background and experience in more detail.
Final round (3 hours). 3 separate video interviews, covering Research Methods, Managing teams and people and Influence and Impact. These can be scheduled in the same day or across multiple days, whatever works best for you.
Our average process takes around 2-3 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on [email protected]

What’s in it for you:

💰 £90,000-£125,000 base salary ➕ plus stock options

✈️ We can help you relocate to the UK

✅ We can sponsor visas.

📍This role can be based in our London office, but we’re open to distributed working within the UK (with ad hoc meetings in London).

⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.

📚Learning budget of £1,000 a year for books, training courses and conferences

➕And much more, see our full list of benefits here

If you prefer to work part-time, we’ll make this happen whenever we can – whether this is to help you meet other commitments or strike a great work-life balance.

Diversity & Inclusivity:

We are actively creating an equitable environment for every Monzonaut to thrive.

Diversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2021 Diversity and Inclusion Report and 2021 Gender Pay Gap Report.

We're an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.