đź“ŤRemote, UK | 6 Month Fixed Term Contract 💰 | ÂŁ48,000 – ÂŁ55,000 + Benefits

About us

We’re here to make money work for everyone and we’re doing things differently.

We want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves.

We’re focused on solving problems, rather than selling financial products. We want to make the world a better place and change people’s lives through Monzo.

What you’ll be working on

We are looking for a high volume Recruiter to join our Customer Operations hiring team for 6 months to support increased growth within the Operation. As a Recruiter you’ll use your demonstrated experience to understand the needs of our internal stakeholders and deliver an exceptional candidate experience.

Your day to day

Delivering against our forecasted hiring plan for various Customer Operations teams such as Fraud, Financial Crime, Customer Service and Financial Health up to Operations Manager level. Lead hiring manager briefs to understand their future needs and requirements.
Manage requisitions ensuring you’re driving a quality pipeline of candidates through a mix of direct applications, sourcing and social recruiting.
Assess candidates through online testing, phone and interview/ assessment days.
Work closely with the planning team to align on any changes to hiring forecast and amend delivery plan to support.
Own the communication of hiring plans with support teams involved in hiring and onboarding.
Own the end to end hiring process including candidate experience and identify opportunities for improvements in quality of hire, time to fill and interviewer/candidate experience.
Work on projects that have company-wide impact including improving interview processes, increasing diversity of candidate pipelines and helping develop the skills of the Hiring team.

You should apply if:

Have experience recruiting in a high volume hiring environment. Experience of hiring in FinTech/ Financial services is a huge plus.
Experience of owning hiring delivery plans and attraction strategies
Are used to working in a fast-paced environment and dealing with shifting priorities
Care deeply about inclusiveness and diversity
Are empathetic, adaptable and respectful of candidates’ needs and priorities
Can adapt your approach to work with a range of stakeholders with different needs
Understand the importance of using metrics to determine hiring plan and future hiring needs
You’re great at explaining things to people, and have flawless written English.
You’re excited by our mission of making money work for everyone.

What’s in it for you:

đź’° ÂŁ48,000 – ÂŁ55,000 per year depending on experience

đź“ŤThis is a distributed (work from home) role, but you can be based in our Cardiff or London office if you would prefer to work in an office environment.

⏰We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.

đź“šLearning budget of ÂŁ1,000 a year for books, training courses and conferences

➕And much more, see our full list of benefits here

Diversity & Inclusivity:

We are actively creating an equitable environment for every Monzonaut to thrive.

Diversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog,  2021 Diversity and Inclusion Report and 2022 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

To apply for this job please visit