Website NetApp

About NetApp

NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our people.

If this sounds like something you want to be part of, NetApp is the place for you. You can help bring new ideas to life, approaching each challenge with fresh eyes. We embrace diversity and openness because it’s in our DNA. Of course, you won’t be doing it alone. At NetApp, we’re all about asking for help when we need it, collaborating with others, and partnering across the organization – and beyond.

“At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization.”-George Kurian, CEO

Job Summary

We are seeking a motivated and customer-focused Renewal Sales Specialist to join our team. In this role, you will manage the renewal process for existing customers, ensuring retention, satisfaction, and upsell opportunities. You will act as a trusted advisor, guiding customers through their contract renewal journey while identifying ways to provide additional value.

As a Renewal Sales Specialist, your responsibilities include:

Renewal Management

– Ownership of high-value contract renewals, ensuring timely execution and high standard of customer satisfaction.

– Leading discussions on complex renewal quotes covering large volumes of installed assets across multiple customer locations.

– Laser focus on growing in quarter renewal rates (IQRR),  on time renewal rates (OTRR), and optimal revenue retention across account portfolio.

Customer & Partner Engagement

– Collaborate with customers and partners to address questions, negotiate terms, and communicate the value of continued service support.

– Develop strategies to maximise customer retention, leveraging customer insights and feedback to create tailored solutions.

– Build strong, lasting relationships with customers and partners to enhance loyalty and advocacy.

Cross-Team Collaboration

– Develop and maintain strong relationships with sales, pre-sales, customer success, and account management teams to deliver a seamless renewal experience for customers.

– Lead regular planning calls with account stakeholders across NetApp to understand customer intention in advance of upcoming renewals.

– Work closely with renewals leadership to refine and implement best practices for renewal sales processes.

Reporting

– Analyse and report on renewal metrics, renewal pipeline trends, and overall revenue growth.
– Understand renewal trends across large accounts, develop strategies to proactively address any concerns in advance of any renewal sales motion.

Problem Solving
– Minimise customer and partner escalations by proactively managing account portfolio. Anticipate customer needs by using a wide range of customer intelligence gathered via your NetApp and partner network.

Learning & Mentoring
– Act as a mentor and resource for other renewal specialists in the team.
– Share best practice to support team success.
– Self-motivated to manage your own learning journey, staying ahead of technology trends and be at the forefront of understanding the involvement of renewals in the launch of new NetApp products and services.

Job Requirements

  • Fluent in German & English (C1-C2 level) with exceptional communication and negotiation skills.
  • Demonstrated ability to influence senior-level stakeholders.
  • Bachelor’s degree in a business or technology related subject, or relevant industry experience.
  • 5+ years of experience in sales, account management, or customer success, with a focus on renewals and retention.
  • Demonstrated aptitude to learn new skills and technologies.
  • Experience working with CRM software (e.g. Salesforce), and/or renewal management platforms.
  • Strong analytical and problem-solving skills.
  • Leadership qualities and experience mentoring and guiding colleagues.
  • Results-oriented mindset with a proactive approach to achieving goals.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Growth mindset with the ability to see any circumstance as an opportunity to learn.
    Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.

Did you know…

Statistics show women apply to jobs only when they’re 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.

Why NetApp?

In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world’s biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.

We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.

If you want to help us build knowledge and solve big problems, let’s talk.

Diversity & Inclusivity:

At NetApp, diversity, equity, and inclusion are deeply embedded in our company culture and is one of our core values. We recognize that diversity encompasses the unique characteristics that make each individual who they are. To ensure our workplace reflects the communities we serve. we focus on broad representation across all levels of the organization.

Inclusion is about providing a “seat at the table” for everyone, where each team member’s strengths are valued, and their contributions are recognised. We strive to create an environment where empathy, care, and respect are central, allowing everyone to realise their full potential.

To apply for this job please visit careers.netapp.com.