Salesforce Administrator

What will you be doing?
As a Salesforce Administrator, you are part of an Agile team helping to deliver world-class customer facing products.
You will evangelise Salesforce within the company, and work with the Business stakeholders and CRM Team to ensure requirements are delivered in a timely and efficient manner using Agile principles.
The role is principally responsible for establishing and managing the support activities of all applications and systems used to support and run the business that fall within the remit of CRM Services. This includes CRM (Salesforce) and PayPoint Back Office (including legacy applications).
A key focus of the role is to support the team drive down the number of incidents and set the team up to deliver excellent service to our business users who serve the Retailer and Merchants community.

What would we like from you?
Salesforce Administrator Certification with real life experience in this role
Responsible for handling escalation of issues from all SFDC users and feeding back to the end user
Manage user profiles, roles, permission sets, assignment rules, and license needs.
Create and customize standard and custom objects including fields (including formula fields), page layouts, security rules, workflow and validation rules in conjunction with the wider team and design authority
Monitor data quality, integrity and user adoption as part of the wider application support team
Establish, implement, and administer best practices with regards to system maintenance, security, release management, improvements, data integrity, duplicates, backups, etc.
Helping to establish and provide robust support processes for all CRM systems (including Salesforce, Magic and back-office systems)
Ensure that all change from the CRM Delivery team that is transitioned into production has the right controls and processes in place to be effectively supported
Work with the Support Team to deliver business change on Salesforce and back office systems
Helping to deliver road map and support items
Champion knowledge share and learning within the CRM Services and to our business users
Desirable knowledge and practical experience with Apex (triggers, batches, integrations, best practices, …)
 

It would be great if you already have…
1-2 years at experience in implementing and configuring Salesforce.com instances. Ideally experienced with lightning implementations & support at enterprise license levels
CPQ Advanced and Admin Advanced certifications Desirable
Good understanding of declarative tools like Process Builder and Lightning Flows including when to use them and their limitations
Knowledge and experiences with Sales and Service clouds
Experience of working within a support team
SQL Server (T-SQL, Stored Procedures)
Experience of Azure Cloud
Good communication skills; both written and verbal
Team Player with a can-do attitude
What can we do for you?

This position offers a mix of remote-based working and onsite working in our head office in Welwyn Garden City. Expectation is once per month for team meetings

Holiday purchase scheme, with 25 days holiday plus bank holidays as standard.
On-site gym at our office (Free), and nationwide corporate rate gym membership
Online benefits portal where you can access lots of deals, discounts – for example of shopping or holidays
Progression and Development
Contributory company pension scheme
Private medical insurance
Life assurance of 3 x annual gross salary, with the option to purchase additional cover
You’re also able to purchase a range of benefits at a discounted rate including, critical illness cover, bicycles via our Cycle2Work scheme, dental insurance and TasteCard dining discount card
We’re committed to building a culture that empowers all of our people to thrive and feel a sense of belonging at PayPoint

At PayPoint we are committed to building a diverse and inclusive business where all of our people are treated fairly and with respect, and where the contributions of everyone are recognised and valued. This commitment is captured in our vision to create a dynamic place to work, with a positive and inclusive environment where everyone can learn, grow and shine. Everyone who works at the PayPoint Group should feel respected and able to give their best, and we embrace people with different backgrounds and identities, valuing their contribution to achieving our strategic priorities. At the PayPoint Group, we call this ‘Welcoming Everyone’.