Who we are
Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which helps to digitize the world of physical operations, providing visibility and empowering entire sectors of our economy to become more safe, efficient, and sustainable. Founded in San Francisco in 2015, we now employ more than 2,000 people globally, have 2.3 million IoT devices deployed globally, and collect more than 85 billion minutes of video footage and 4.6 trillion data points annually.
Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including video-based safety, vehicle telematics, apps and driver workflows, equipment monitoring, and site visibility. As part of a newly public company, you’ll have the autonomy and support to make an impact as we build for the long term.
Recent awards we’ve won include:
Best Place to Work by Built In 2022
Deloitte Fast 500 Companies
IoT Analytics Company of the Year in 2022’s IoT Breakthrough Winners
Every year, we partner with our customers to deliver outcomes like conserving millions of gallons of fuel, saving millions of dollars, and creating positive environmental change. As more customers connect to our platform, our data grows, our AI models get smarter, and our opportunities expand.
About the role:
Samsara’s rapid growth and success has created a need for more installation and support services to assist customers with complex deployment projects. As Partner Services Manager, you will be responsible for building a services channel network which includes recruiting, enabling, and managing the business relationship with installation and support partners. You will ensure highly qualified, customer-oriented partners are available to work with our customers.
You will work with our Partner Enablement team to develop a training and certification program for our services partners. You will develop and maintain metrics to monitor the performance and customer service of these partners, so as to better guide sales, customer success, and customers about which partners to work with based on their needs.
This position is based in the UK, France, Germany or the Netherlands; 30% to 40% travel is likely.
In this role, you will:
- Build a services channel network
Assess the capacity and coverage needed from services partners to support Samsara’s business in defined geography.
Define target profiles for services partners in areas of hardware installation and maintenance.
Conduct research to identify partners that fit the defined profile.
Build out and execute a robust scaling plan to recruit and onboard partners.
- Enable services partners
Collaborate with Sales Engineering and Enablement teams to build out training and enablement paths for services partners. Iterate on content on an as-needed basis to align with Samsara’s and partners’ needs.
Conduct training presentations for service partners.
Coordinate with the Sales and Enablement teams to keep partners up to date on new products, features and best practices.
- Manage operations with services partners
Build and maintain relationships with key Samsara’s and partners’ decision makers.
Plan and manage services partner network capacity to support Samsara’s business on day-to-day operations. Allocate work to the partner ecosystem aiming to minimize customers’ down-time.
Collaborate with Samsara teams and Services Partners to jointly design and implement processes, workflows and communication channels to deliver to our customers best-in- class experience throughout their journey.
Act as the primary contact and liaison for customer escalations related to services provided by partners.
- Manage services partners performance
Define short, medium & long-term strategy, goals and success metrics for designated partner base.
Create and maintain a partner performance feedback loop for continuous partner and program improvement. Conduct quarterly business reviews with top service partners.
- Drive incremental business
Build plans and enable services partners for cross selling opportunities to drive sales of Samsara’s solutions.
Provide input to Enablement teams to create and update sales playbooks focused on services partners to identify new opportunities.
- Embody Samsara’s cultural principles
Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.
Minimum requirements for the role:
3-6 years of combined program management, enablement, or operations consulting experience.
2-3 years of channel sales experience selling technical products and services.
Excellent analytical, written, and verbal communications skills.
Experience working cross-functionally with technical teams to design and build or improve business processes.
Consistent track record of deploying external facing programs and working with sales teams.
Passion and capability for teaching others.
Fluency in English.
An ideal candidate also has:
Fluency in French, German or Dutch.
Experience within the fleet management space.
Familiarity with the commercial fleet space.
Experience within Enterprise SaaS sales.
At Samsara, we welcome everyone regardless of their background, race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, etc. We depend on the unique approaches of our team members to help us solve complex problems. We are committed to increasing diversity across our team and ensuring that Samsara is a place where people from all backgrounds can make an impact.
Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email [email protected] or click here if you require any reasonable accommodations throughout the recruiting process.
US Only: Please note that Samsara’s COVID-19 vaccination policy requires all team members who will be meeting in person for business or working from one of our offices to be fully vaccinated against COVID-19 or submit regular testing. People who cannot be vaccinated for qualifying medical conditions, sincerely held religious beliefs, and other legally protected categories, may request an accommodation.
Our target total compensation market position is in the top 25% of all software and hardware companies. Our full time employees receive an above market-rate salary, an outstanding equity offering, employee-led remote and flexible working, health benefits, personal development, Samsara for Good charity fund, and much, much more. Take a look at our Benefits site to learn more.
At Samsara, we have adopted a flexible way of working, enabling teams and individuals to do their best work, regardless of where they’re based. We value in-person collaboration and know a change of scenery and quiet space to work is welcomed from time to time, but also appreciate that the world of work has changed. Our offices remain open for those who prefer to collaborate or work in-office, but we also encourage fully remote applicants. As most roles are not required to be in the office, we are able to hire remotely where Samsara has an established presence. If a role is required to be in a certain location and candidates do not have work authorization for that location, Samsara will conduct an immigration assessment. If the role is not required to be in a specific location, Samsara will move forward with the remote location that works best for the business. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company.Diversity & Inclusivity:
* We set goals and develop strategies to diversify our workforce by being intentional about addressing unconscious bias and ensuring fairness in our sourcing and hiring practices
* We create training and learning opportunities centred on enabling growth and ensuring all employees feel valued, respected, and supported
* We invest in mechanisms to ensure we are on target and transparent about building a more diverse, equitable, and inclusive Samsara
Read more here: https://www.samsara.com/uk/company/diversity/
To apply for this job please visit boards.greenhouse.io.