Samsara
Who we are
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.
Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.
About the role:
The Business Value Strategy team is central to expanding Samsara’s enterprise business with our largest prospective customers by demonstrating significant ROI potential and positioning them for a long-lasting partnership with our company. This highly cross-functional role collaborates with Sales, Product, Marketing, and Executive Leadership to grow revenue by identifying new areas of value for our customers and driving a value mindset across the organization.
You should apply if:
You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.
You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment.
You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.
Click here to learn more about Samsara’s cultural philosophy.
In this role, you will:
Align customer and internal stakeholders on the main sources of value (efficiency, safety, sustainability) that a prospective customer will receive by using Samsara’s products
Support existing customers by quantifying value realized by utilizing Samsara products and identifying areas of potential opportunity to maximize additional business value
Conduct quantitative analysis, ROI modeling, and help manage trials to demonstrate value at scale through a Samsara deployment
Consult with customers on best practices in change management, technology implementation, customer experience, and other topics critical to program success
Present insights and recommendations to customer execs and senior internal stakeholders
Lead Business Value initiatives to drive operational excellence, lift engagement quality, and embed value throughout the broader organization
Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
Minimum requirements for the role:
3-5 years experience in management consulting, IT consulting, value engineering, and/or business operations
Bachelor’s degree required
Proven ability to build deep and empathetic working relationships with customers/clients and internal teams
High aptitude and enthusiasm for complex problem solving utilizing modeling, including advanced Excel and Powerpoint skills
Structured thinker with an eye for value and attention to detail
Self-starter who enjoys owning projects independently and thrives in an unstructured, change-heavy environment
Experience managing programs across cross-functional teams, building processes and driving impact/results
Strong quantitative, communication, and presentation skills
An ideal candidate also has:
Experience in fleet management, IoT devices, or B2B software a nice to have
Experience working with executives in transportation, field services, energy, or public sector industries a nice to have
At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems. We are committed to increasing diversity across our team and ensuring that Samsara is a place where people from all backgrounds can make an impact.