Slack is more than just a tech company, we are on a mission to make your working life simpler, more pleasant and more productive. We believe that culture is the compass to success and so our Slack Values are woven into the fabric of all we do. We seek extraordinary talent that is eager to do the best work of their life while supporting others in doing the same.
We are searching for an exceptional enterprise sales person to focus on our largest customers and opportunities within the Retail industry. The successful candidate will understand their customers business objectives and act as their trusted advisor for using Slack most effectively. They will gather customer feedback and requests while working with internal teams to help align our product roadmap. This individual needs to communicate effectively across multiple departments and customers, have the ability to shift gears at a moment’s notice and enjoys the challenges of providing excellent customer service in a fast-paced environment.
If you’re an established sales professional with a proven track record in helping customers achieve lofty goals, we should chat.
Slack has a positive, diverse, and inspiring culture we look for people who are curious, inventive, and work to be a little better every single day. In our work together we seek to be smart, humble, hardworking and, above all, collaborative.
What you will be doing
You will own the full sales cycle from lead to close
Establish lasting relationships with senior executives and decision-makers
You will foster new relationships for Slack through outbound efforts
Help educate customers on the value of Slack throughout the adoption cycle
You navigate key decision makers to build Slack awareness within organizations
Identify customer needs and collaborate with Slack teammates to ensure customer success with special emphasis on signup, upgrade, and renewal
You will initiate, negotiate and close new and renewal contracts with customers
You will communicate and organize/escalate issues appropriately including billing, legal, security, onboarding, and technical inquiries
You will collaborate and work with different members of the Accounts team (Technical Account Managers, Customer Success Managers, Leadership, etc.) to build strategic adoption plans for customers
You will prepare and educate customers on new features and releases
You will monitor and identify adoption and utilization trends
Provide recommendations based on customer’s business needs and usage patterns
You will conduct periodic customer health-checks with an emphasis on customer happiness
You will serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including product
What you should have
6+ years of Enterprise Account Executive experience preferably within the Retail Industry
Relevant sales experience, preferably in a SaaS organization
Experience managing a pipeline and closing large contracts with large Financial Services institutions
Excellent communication skills both with customers and within an organization
Shown negotiation and closing skills
Consistent track record of navigating within large and mid-market organizations
Ability to develop senior level relationships quickly and effectively
Experience presenting to senior managers and the C-suite
Ability to handle multiple opportunities simultaneously at various stages of the buying process
Takes an active interest in increasing customer satisfaction and deepening customer relationships
Ability to be flexible and adaptive
Some travel required
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