Implementation Consultant

Slack is looking for an Implementation Consultant to partner with our other Professional Services teams to plan, set up, lead, and deliver Professional Services launch engagements to customers across the UK and France. To succeed in this role, you should be a captivating facilitator, experienced consultant, outstanding project manager, and partner to customers and internal teams alike. You will support customers by enabling teams to launch Slack successfully, adopt it widely, and realize significant business value.

Implementation Consultants play a meaningful role in planning and set up, scope management, risk issues, communication and ongoing status reporting, providing guidance and solutions on various user experience and learning needs, and overall launch delivery success.

What you’ll be doing:

Developing adoption strategies to guide users to realize the most value from using Slack
Customizing delivery and change management plans with customers based upon various inputs in both structured and ambiguous environments
Proposing mitigation & resolution strategies and completing them, reviewing resolution strategies with leadership as needed
Maintaining primary relationships with customer counterparts and project team members, periodically working with higher level stakeholders (Dir, VP, CXO) as needed
Sharing product knowledge with customers and suggesting ways to incorporate new features into current work
Finding opportunities to build the Services footprint and long-term relationships within accounts
Providing accelerated guidance on user experience design and implementation of the Slack platform
Managing to deliverables and milestones on high complexity engagements
Designing and delivering learning and communication programs, including guidance to the customer on how to communicate with users for launch, key messaging, and how to use Slack as a platform
Providing support to customer project teams and SMEs on Slack setup and standard methodologies
Continuously improving our delivery programs and providing feedback to Slack leadership

What you should have:

Business process transformation and/or change management delivery experience within a SaaS environment
Proficiency in English and French
Project management expertise
Experience in end-to-end system implementations
Excellent consultative and communication skills both with customers and with internal partners
Consistent track record resolving issues and risks in a cross-functional and collaborative way
Strategic, problem-solving mentality, passionate about customer success
Ability to present and have discussions at the C-level
Ability to facilitate learning content in a way that is structured and appropriate for different audiences
Ability to produce custom maturity and/or persona-based plans with customers
Ability to identify ‘root causes’ to problems and take appropriate action
A high sense of urgency in driving projects to completion coupled with outstanding project management skills
Ambition, creativity, and a dedication to driving customer loyalty and adoption
Subtlety, tact, and poise under pressure

Preferred Qualifications:

5+ years in a SaaS environment
5+ years in a B2B customer-facing role
2+ years experience in Management Consulting delivery
Operational experience building out functions and programs
Fluency in an additional language is an advantage

About Slack

Slack is a layer of the business technology stack that brings together people, data, and applications – a single place where people can effectively work together, find important information, and access hundreds of thousands of critical applications and services to do their best work. From global Fortune 100 companies to corner markets, businesses and teams of all kinds use Slack to bring the right people together with all the right information. Slack is headquartered in San Francisco, CA and has ten offices around the world. For more information on how Slack makes teams better connected, visit slack.com.

Ensuring a diverse and inclusive workplace where we learn from each other is core to Slack’s values. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work.

Come do the best work of your life here at Slack.

Diversity & Inclusivity:

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.