THE ULTIMATE ROLE
The Enterprise Onboarding Manager will:
Lead the onboarding journey for our most strategic (complex) commercial and enterprise customers, owning the end to end implementation project
Gather requirements from customers pre-sale, assessing how best to configure the platform and provide guidance on best practices. Work closely with other internal teams to plan and scope project
Produce detailed project plans for technical projects including resource planning. Monitor project progress and pre-empt issues or roadblocks ensuring a quality product is delivered on time and in budget
Manage resource allocations, budget and reporting to effectively track project status, hour consumption, and capacity planning
Manage stakeholders effectively ensuring relevant parties are kept up to date on project progress
Proactively interact with all levels of stakeholders both internally and externally, identifying problems, creating and implementing solutions
Analyze operational data and use it to constantly scale and find efficiencies in internal workstreams
Interface between commercial and product teams to successfully deliver and deploy our technology into customer service organizations, globally
Work cross-functionally with our CS, Sales, Product & Engineering Teams
WHO YOU ARE
You are passionate about learning and discovering new technologies, such as AI and conversation design
Working in a fast-paced and high growth business
Working in a team-oriented environment, but also working autonomously
Significant experience as a Project Manager, Product Manager, Implementation Manager, or Technical Consultant in a customer-facing role at a technology company
You have a strong professional knowledge of project management tools and methodologies.
You have a successful track record of managing large scale custom implementation projects, across multiple stakeholders, in a high-touch B2B environment.
You’re a strong communicator and project manager. You can communicate technical concepts in a clear, accessible manner
You are comfortable reporting to executive stakeholders and driving engagement, action, and accountability within internal and external teams.
Confident in managing cross-functional project teams (e.g. Consultants, Engineers, Account Executives etc) to achieve successful project outcomes
Consistently exceeding Implementation KPIs (i.e. Time to Value, Conversion, NPS) to ensure projects are delivered in-scope, on-time, and to a high level of customer satisfaction
You have an exceptional understanding of technical concepts (i.e. APIs, system integrations) and can liaise easily with technical teams, both internally and externally.
A knowledge of CRM tools like Zendesk, Salesforce, Freshchat is advantageous
You speak English fluently. Additional languages
Project management certifications
THE ULTIMATE OFFER
Transparency is important to us, so we want to be clear about what the Ultimate opportunity means for you:
Generous PTO policy of 28 days per year
Truly flexible working. Office, home-based or a mix of both, you work where it works for you. (A stylish, well-lit Kreuzberg-based office)
Company pension scheme to support you in creating a bright future, offered through a green, sustainable provider
We recognise that you bring your best and we show our appreciation with actions, not just words – our competitive salaries and generous stock options program ensures that our success is your success
Personal Growth Allowance for you to spend on whatever it is that makes you thrive – whether it’s a coding course, learning a new language or that pottery course that keeps on popping up on your feed, we’ve got you covered
Team Events all year long – meat-free BBQs, stand-up paddle boarding, volleyball… you name it, we’ll organize it, plus team off-sites to unite because we’re better together
A truly diverse team awaits you. 40% of our workforce identify as women and we come from over 35 nationalities
Belonging is a core pillar of our People strategy here at Ultimate, and our people (UltiMATEs) are at the centre of everything we do.
With an inspiring female co-founder and 40% of our workforce identifying as female, we are committed to ensuring diversity in our business.
We stand by our diversity hiring principles and champion our 37+ nationalities of our 130 employees.
To apply for this job please visit careers.ultimate.ai.