Website Ultimate

THE ULTIMATE OPPORTUNITY

Imagine a virtual customer support agent that works 24/7, speaks 109 languages, and instantly and intelligently gives customers the answers they’re looking for.

You don’t need to imagine because that’s Ultimate – the world’s most powerful virtual agent platform.

Powered by industry-leading AI, a laser-focus on customer experience and a world-class team across the globe, we’re committed to bringing joy and innovation to customer service. With customers regularly ranking us #1 on G2, it’s no wonder some of the best brands in the world have already scaled their digital support with Ultimate – from Vodafone to Finnair, Gorillas to Zalando.

THE ULTIMATE DESTINATION FOR YOUR CAREER

At Ultimate, careers accelerate. New opportunities arise as the company is constantly evolving and our Finnish, non-hierarchical culture means that everyone has a seat and a voice at the table. You’ll learn from some of the best and brightest minds, as well as having the opportunity to show us your brilliance and see the impact of your work. We truly offer career-defining opportunities.

With hubs in Helsinki, Berlin, New York and London, alongside our ever-growing global remote workforce, you get to choose a working environment that suits you.

And we are proudly diverse – over 35 nationalities make up our worldwide team. Our Nordic ethics have created a culture where we can all lead by example and shape the company – and industry – we want to see, together.

Off the back of our $20M Series A and unstoppable expansion across the globe, there’s never been a better time to join.

 

THE ULTIMATE ROLE

Our entire marketing philosophy revolves around our customers – understanding their needs & helping them become successful. This is why we want to build The Ultimate Community where we put together industry’s top leaders and experts to share their knowledge and expertise to our customers and partners. The best part? You will be building this with us. Get ready to drive the Ultimate impact.

Exciting projects they will work on from Day one:

Ideation of the Ultimate Community. You will be involved in creating the brand, how it’s executed and driving the content strategy.
Execution of the project. You will be in the forefront of community building from end-to-end.
You will:

Support in building and establishing a strong community within the customer experience space.
Work closely with our CMO and COO to co-develop the weekly digital event marketing plan
Take an active role in growing and nurturing the Ultimate community by ensuring it stays inspiring, helpful and diverse
Manage the end-to-end execution of weekly digital events from content planning, lead generation, speaker management and post-event reporting
Create an inclusive environment that fosters collaboration and creativity.
Ensure the success of digital and live events through smooth-running of the operations
Coordinate with the speakers to ensure that they are aligned with all the event details and changes
Ensuring that all stakeholders are involved and informed through the management of schedules and activities

 

THE ULTIMATE PROFILE

We’re looking for a perfect storm of ambition, communication and execution, with a passion for innovation and exceeding targets, initiating & building long-term partner relationships.

Strong Stakeholder Management: You are a people person. Working as a community coordinator means always being attuned to people’s needs and being customer-centric
Amazing Event Management skills: You enjoy executing events and driving the best results
Growth mindset: You are a problem solver, an optimist and can-do person. You should be practical, creative and a fast learner and thinker!
Exceptional oral and written communications skills: You are clear and accurate in how you communicate which is reflected in how you execute marketing initiatives. You speak up and make your voice heard!
Cross Team Collaborator: You don’t shy away from communicating with people in different areas of the organization. You work effectively within a team and independently.
Self Management: You are highly organized with strong attention to detail. You also love to take ownership with projects
Digital First Mindset: Proficient in CRM, LinkedIn and email marketing tools.

THE ULTIMATE OFFER

Transparency is important to us, so we want to be clear about what the Ultimate opportunity means for you:

Annual leave: 28 days per year, plus bank holidays.
We recognise that you bring your best and we show our appreciation with actions, not just words – our competitive salaries and generous stock options program ensures that our success is your success.
Personal Growth Allowance for you to spend on whatever it is that makes you thrive – whether it’s a coding course, learning a new language or that pottery course that keeps popping up on your feed, we’ve got you covered.
Team off-sites to unite, because we’re better together.
A truly diverse team awaits you. 40% of our workforce identify as women and we come from over 35 nationalities.

 

Diversity & Inclusivity:

Belonging is a core pillar of our People strategy here at Ultimate, and our people (UltiMATEs) are at the centre of everything we do.

With an inspiring female co-founder and 40% of our workforce identifying as female, we are committed to ensuring diversity in our business.

We stand by our diversity hiring principles and champion our 37+ nationalities of our 130 employees.

To apply for this job please visit careers.ultimate.ai.