Website Ultimate

THE ULTIMATE OPPORTUNITY

Imagine a virtual customer support agent that works 24/7, speaks 109 languages, and instantly and intelligently gives customers the answers they’re looking for.

You don’t need to imagine because that’s Ultimate – the world’s most powerful virtual agent platform.

Powered by industry-leading AI, a laser-focus on customer experience and a world-class team across the globe, we’re committed to bringing joy and innovation to customer service. With customers regularly ranking us #1 on G2, it’s no wonder some of the best brands in the world have already scaled their digital support with Ultimate – from Vodafone to Finnair, Gorillas to Zalando.

 

THE ULTIMATE DESTINATION FOR YOUR CAREER

At Ultimate, careers accelerate. New opportunities arise as the company is constantly evolving and our Finnish, no-ego culture means that everyone has a seat and a voice at the table. You’ll learn from some of the best and brightest minds, as well as having the opportunity to show us your brilliance and see the impact of your work.

With hubs in Helsinki, Berlin, New York and London, alongside our ever-growing global remote workforce, you get to choose a working environment that suits you.

And we are proudly diverse – over 37 nationalities make up our worldwide team of 140+. Our Nordic ethics have created a culture where we can all lead by example and shape the company – and industry – we want to see, together.

Off the back of our $20M Series A and unstoppable expansion across the globe, there’s never been a better time to join.

 

THE ULTIMATE RESPONSIBILITIES

We are looking for a senior content marketer to join the Ultimate Studio – our in-house creative agency within the wider Marketing team – for a career-defining opportunity to lead Content and surround yourself with curious and creative professionals. The pace is fast, the energy lively and the supportive, collaborative vibes one-of-a-kind. If successful in your application to be Ultimate’s first-ever Senior Content Manager, you will:

 

Manage Ultimate’s Content Strategy: Managing the strategy of both the day-to-day of our Blog and Social, and larger content projects such as Guides and Videos. Managing these strategies also means managing a talented existing team of in-house Content Writers and a Motion Designer – supporting and improving the content production process, editing copy, and pushing for creative excellence. The role involves close collaboration with our Graphic Designers, PR Specialist, and Demand Gen, Product Marketing and Partner Marketing teams.

 

Think outside the box: Ultimate’s Marketing Philosophy states that every good marketing moment starts with the customer, knows our best marketing looks and feels like education, and has real conversations and community building as a long-term goal. We are not looking for candidates reliant on an outdated B2B playbook, but a senior content professional passionate about humanizing our product and people, creatively repurposing and rethinking content, and helping create a truly trusted and differentiated brand in the innovative, competitive support automation space.

 

Marvel meticulously at metrics (as well as approve of alliteration, always): Content decisions at Ultimate are as data-driven as they are customer-centric. So lead the charge and collaborate with our Marketing Data Analyst to level up the team’s competencies even further. You’ll have a point of view on what great content analytics are and do, what’s worked before and where the smartest practitioners are heading. This will also involve taking responsibility for regular reporting on the performance of all content output – both standardizing and iterating it.

 

Act as a lead brand custodian: Our brand is still formative, so as well as ensuring brand guidelines and on-brand terminology are adhered to in Product, Sales and other departments’ decks and public-facing assets there’s a huge opportunity to support and often lead in our brand evolution with consistency, inclusivity and humanity front of mind. Let’s create something here we can all be truthfully proud of.

 

THE ULTIMATE PROFILE

This is a senior role within Marketing, and reports to our Head of Brand & Content, so both experience with people management and content strategy creation are prerequisites for successful progress through this process. As are:

 

Exceptional strategic content skills: while experience managing content in a B2B or SaaS environment is great, more important is a proven track record of ideating and implementing creative multimedia content strategies that drive demand among prospects as well as build conversations, community and conversions

 

Serious SEO knowhow: proven experience creating and implementing an SEO-forward content strategy

 

Enthusiastic collaboration: content decisions and executions are not siloed at Ultimate; we expect you to enjoy and strive for a collaborative, empathic and hands-on approach

 

Multimedia enthusiasm: your content game is video-forward and excited about trialing different content formats and tactics versus doing things the way they’ve always been done

 

Digital-first mentality: experience with Hubspot and Asana are preferred, being a quick learner, analytically-minded and adapting to new software is a non-negotiable

 

Growth mindset: you are a natural problem-solver with a can-do attitude, agile and adept at navigating the fast-paced startup world

BERLIN: THE ULTIMATE OFFER

Transparency is important to us, so we want to be clear about what the Ultimate opportunity means for you:

Generous PTO policy of 28 days per year.
Truly flexible working. Office, home-based or a mix of both, you work where it works for you. (A stylish, well-lit Kreuzberg-based office).
We recognise that you bring your best and we show our appreciation with actions, not just words – our competitive salaries and generous stock options program ensures that our success is your success.
Personal Growth Allowance for you to spend on whatever it is that makes you thrive – whether it’s a coding course, learning a new language or that pottery course that keeps on popping up on your feed, we’ve got you covered.
Team Events all year long – meat-free BBQs, stand-up paddle boarding, volleyball… you name it, we’ll organize it, plus team off-sites to unite because we’re better together.
A truly diverse team awaits you. 40% of our workforce identify as female and we come from over 35 nationalities.

Diversity & Inclusivity:

Belonging is a core pillar of our People strategy here at Ultimate, and our people (UltiMATEs) are at the centre of everything we do.

With an inspiring female co-founder and 40% of our workforce identifying as female, we are committed to ensuring diversity in our business.

We stand by our diversity hiring principles and champion our 37+ nationalities of our 130 employees.

To apply for this job please visit careers.ultimate.ai.