• Full Time
  • London

Website Ultimate


Imagine a virtual customer support agent that works 24/7, speaks 109 languages, and instantly and intelligently gives customers the answers they’re looking for.

You don’t need to imagine because that’s Ultimate – the world’s most powerful virtual agent platform.

Powered by industry-leading AI, a laser-focus on customer experience and a world-class team across the globe, we’re committed to bringing joy and innovation to customer service. With customers regularly ranking us #1 on G2, it’s no wonder some of the best brands in the world have already scaled their digital support with Ultimate – from Vodafone to Finnair, Gorillas to Zalando.


At Ultimate, careers accelerate. New opportunities arise as the company is constantly evolving and our Finnish, no-ego culture means that everyone has a seat and a voice at the table. You’ll learn from some of the best and brightest minds, as well as having the opportunity to show us your brilliance and see the impact of your work. We truly offer career-defining opportunities.

With hubs in Helsinki, Berlin, New York and London, alongside our ever-growing global remote workforce, you get to choose a working environment that suits you.

And we are proudly diverse – over 35 nationalities make up our worldwide team. Our Nordic ethics have created a culture where we can all lead by example and shape the company – and industry – we want to see, together.

The Ultimate Team

Hear it from the Sales team directly, this is what they enjoy most about working at Ultimate:

Hailee: “Sales can be a competitive and individual-focused role, but Ultimate Sales is a family and a true team. We promote individual growth through shared learnings and collaboration.”
Ammar: “I love working with a super motivated team which promotes development. We all ask lots of questions and everyone is super helpful to each other.”
Lloyd: “Great colleagues and team culture specifically within Sales, stellar internal support network and onboarding procedure, best-in-class product, great work life balance / respect for people’s time across different geographies, complete transparency from senior leadership team around company growth goals, funding and product roadmap.”

The Ultimate Role

Research and map out targeted mid-market or enterprise accounts to become an expert in our target market.
Reach out via phone, email and LinkedIn to ascertain and speak to key decision makers within prospective clients.
Have in-depth and/or complex sales conversations at director/C-level to understand upcoming projects and needs within target clients.
Work closely with Account Executives to develop targeted lists, call strategies, and messaging to drive opportunities for new business and book calls/meetings for our Account Executives with prospects.
Own deep knowledge of the customer service industry, including key events and technical advancements.
Tracking, planning and reporting on pipeline progress on our CRM to improve results and forecast revenue.
Brand activism and social selling.
Achieve/exceed targets monthly quotas of qualified opportunities.


The Ultimate Profile

We’re looking for communicative, energetic individuals who are passionate about innovation and take pride in exceeding targets, and building long-term client relationships. We offer close mentorship with different stakeholders in the sales department to support you in your career growth.

We understand that applying for a job can seem like a minefield. Even if you don’t check all the boxes, we encourage you to apply anyway.

Prior experience with cold calling, prospecting or equivalent.
Autonomous, adaptable, collaborative, and strategic. The right candidate will thrive in a startup environment in a high-innovation sector, working with the whole team to achieve success in an ever-changing landscape.
Proficiency in English
Proficient presentation and written communications skills.
High level of empathy and the ability to develop warm client relationships
A quick learner and self-starter who is eager to hit targets.

Bonus Points:

Experience in B2B sales or business development, preferably in a technology company.
Passion for AI and disruptive technologies.



Transparency is important to us, so we want to be clear about what the Ultimate opportunity means for you:

Generous PTO policy of 28 days per year.

Ultimate is operating on a hybrid working approach. You will be in the office (minimum) 2 days a week which is located close to Southwark Station, Waterloo and Blackfriars.
We recognise that you bring your best and we show our appreciation with actions, not just words – our competitive salaries and generous stock options program ensures that our success is your success.
Personal Growth Allowance for you to spend on whatever it is that makes you thrive – whether it’s a sales course, learning a new language or that pottery course that keeps on popping up on your feed, we’ve got you covered.
Team Events all year long – meat-free BBQs, stand-up paddle boarding, volleyball… you name it, we’ll organize it, plus team off-sites to unite because we’re better together.
A truly diverse team awaits you. 40% of our workforce identify as women and we come from over 35 nationalities.
We help with visa support to Germany.

Our Interview Process:

We are excited to learn more about you so we want to be transparent about what you can expect from our interview process.

1. Introductory chat with the Talent Acquisition Partner – 15-30 minutes

2. Competency Interview with the Hiring Manager – 45 minutes

3. Sales Task with Account Executives – 60 minutes

4. Peer Interview – 30 minutes

Our Commitment to You:

Recruiting and developing a diverse range of talent is critical to our growth philosophy. We understand we might need to adapt our process and we’re happy to cater to any adjustments you may require. Please let the Talent team know if we can help you with the application process in any way and at any stage.

If you want to find out more about us check out our Ultimate Open Culture which will provide a deep dive into life at Ultimate. Here’s our behind-the-scenes social media too: Ultimate Life.

Diversity & Inclusivity:

Belonging is a core pillar of our People strategy here at Ultimate, and our people (UltiMATEs) are at the centre of everything we do.

With an inspiring female co-founder and 40% of our workforce identifying as female, we are committed to ensuring diversity in our business.

We stand by our diversity hiring principles and champion our 37+ nationalities of our 130 employees.

To apply for this job please visit careers.ultimate.ai.