Lead Technical Program Manager

The role & impact

As a Principal Technical Program Manager, you will work directly with Product and Engineering Leaders to deliver Xero’s most complex, cross-divisional initiatives, which are central to our 3-year vision. Your primary focus will be to construct comprehensive, cross-Divisional plans, proactively identifying and mitigating potential risks that could disrupt delivery. You will have high impact by ensuring Product & Technology- specifically our Tax and Payroll teams have clear plans, understand their responsibilities, and are minimally blocked by dependencies or unexpected issues, ultimately helping to bring exceptional customer experiences to market.

The team & how they connect
The Delivery Team exists to enable our Product & Technology teams to successfully bring outstanding customer experiences to market. You will play a leadership role in Delivery, partnering with your Lead, Coaches, and Product Practice Managers to achieve strategic outcomes that enhance our global product engineering operations.

The team is currently working on

• Facilitating the delivery of Key Product Engineering Initiatives that require coordination between more than one Division or Portfolio.
• Partnering with engineering, product management, and design leaders to deeply understand technical design and architecture.
• Proactively uncovering and mitigating technical risks resulting from unclear dependencies, complexity, scale, or security concerns.
• Organising and leading sessions to quickly escalate and remove issues by connecting the right people.

Where and how you can work
This role is hybrid and based out of our London office. We embrace a hybrid working model that blends the flexibility of remote work with the collaboration and connection of our office space. We have ‘boost days’ where you can work in the office to connect, collaborate, and innovate with your team and colleagues

Here are some of the things we’re looking for

• Extensive experience as a Technical Program Manager or in a similar role managing complex technical programs
• Deep knowledge and experience driving software delivery programs, in a highly matrixed, global environment
• Excellent communication, interpersonal, and presentation skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences
• Strong analytical and problem-solving skills, with the ability to drive clarity in ambiguity
• Proven ability to influence and lead cross-functional teams without direct authority
• Ability to manage multiple projects simultaneously and prioritise effectively in a fast-paced environment

Apply even if your experience isn’t a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.

“Our mission as the Women of Xero employee resource group is to empower women by fostering an environment where they can thrive, lead, and contribute to their own and Xero’s success. We’re proud to support this collaboration with the Women in Tech forum – it represents a significant step towards creating a more diverse and inclusive tech community.”

Xero serves customers in 180 countries around the world; our customers represent many different cultures, walks of life, and personal circumstances. We consider building an open and inclusive workforce, which is representative of the customers and communities we serve, to be critical to delivering our purpose and strategy.

Cultivating an open and inclusive culture also allows Xero to attract and retain top talent, and to benefit from a diversity of perspectives as we seek to innovate and better serve all our stakeholders. We believe creating an organisation where all can thrive is key to fostering a high-performance culture.