Senior Account Executive

Genesys empowers organisations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organisations can accelerate growth by delivering empathetic, personalised experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Are you the Senior Account Executive we’re looking for?

• Are you a motivated professional with a passion for managing and growing strategic client relationships?
• Do you thrive in a dynamic, international environment with cutting-edge software technologies?
• Are you experienced in complex sales and consultative engagements, eager to drive business growth?
• Do you enjoy collaborating with cross-functional teams and leading virtual teams to win?
• Are you committed to delivering measurable results and exceeding sales targets?

If you answered yes, Genesys wants to hear from you!

Your Role as Senior Account Executive

• As a Senior Account Executive in our Enterprise Market segment, you will be the trusted advisor and primary point of contact for a portfolio of strategic key accounts. You will:
• Own and nurture long-term relationships with key clients, understanding their business needs and aligning them with the full Genesys CX portfolio.
• Lead complex, consultative sales cycles to secure net-new business and expand existing accounts.
• Develop and execute account and opportunity plans using MEDDPICC methodology within a motivated vertical sales team.
• Generate a strong sales pipeline through proactive outreach and strategic prospecting.
• Coordinate and orchestrate cross-functional teams—including Presales, Professional Services,
• Customer Success, Technical Account Management, and Renewals—to ensure smooth sales cycles and ongoing client satisfaction.
• Act as a leader within virtual teams, driving collaboration and winning complex deals.
• Take full revenue responsibility and consistently meet or exceed your sales quota.

What We Expect From You

• Proven experience in Key Account Management and business development, ideally with 8+ years in professional sales.
• Expertise in selling complex software solutions, preferably within Manufacturing and Retail verticals.
• Strong network and relationships within AWS, Salesforce, and ServiceNow ecosystems.
• Exceptional customer orientation and a passion for delivering outstanding customer experiences.
• Excellent communication, presentation, and negotiation skills with fluency in German and English.
• Degree in Computer Science, Business Administration, Marketing, or a related field.
• Self-motivated, proactive, team player with resilience under pressure.
• Willingness to travel frequently as required.

Why Join Genesys?

At Genesys, you will be part of a global leader in customer experience technology, working alongside a high-performing sales team and experienced sales coaches. We offer a dynamic, supportive environment where your success is recognized and rewarded. We are committed to your continuous growth and development, providing the tools and opportunities to excel.

Genesys is an equal opportunity employer dedicated to inclusion. We welcome qualified applicants regardless of race, color, religion, sex, disability, veteran status, or any other protected characteristic.

Ready to take your career to the next level as a Senior Account Executive? Apply now and be part of a company that is shaping the future of customer engagement!

At Genesys, inclusion means everyone feels respected, valued, and free to be themselves. For our teams across EMEA and around the world, that is not just a goal, it is part of how we work.

We believe that when people feel safe to contribute and be heard, they can do their best work. That is why we build teams with different perspectives and backgrounds, and why we’re committed to fair opportunities for all employees.