• Full Time
  • Dublin

Website Adobe

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

 

The opportunity:

As Technical Support Consultant (German or French Speaking), you will be responsible for providing high-level technical support to industry-leading enterprise accounts. This support will be in relation to Adobe’s Creative and Document Clouds, which includes our pdf technologies. This is an incredible opportunity to be part of the next chapter of Adobe’s exciting growth journey in one of the most innovative, diverse, and industry leading SaaS organisations.

 

What you’ll do:

We collaborate closely with the system admins of enterprise customers to support them in the areas of deployment, SSO, licensing, networking and product related issues (video, web, print publishing, pdf technologies, imaging, illustration). You will work both independently and as part of a team, in an exciting and fast-paced environment. Tasks will include:

Assisting Adobe enterprise customers in configuring and deploying enterprise software packages and solving in-depth customer issues around a wide range of technologies in partnership with colleagues and customers working towards resolution.
Authoring and reviewing knowledgebase articles and training materials for both customers and internal reference. We work closely with other Adobe groups, QE, engineering, product management and marketing to understand new or extended product lines or services, technical foundations, and adaptability to customer requirements
Providing expert services assistance on technical areas for our enterprise customers via phone and web conference on a one-to-one as well as a one-to-many basis. Some travel will be required to customer sites and technical conferences.
Researching and logging bugs in the bug database and works with QE, Engineering and Product Management to prioritize urgent and top issues for resolution.
What you’ll need:

GERMAN or FRENCH as well as English language skills is crucial!
Knowledge of SSO, Adobe Creative Cloud and Adobe Document Cloud is preferable, in addition to knowledge of installer/deployment technologies. If you have experience of Terminal Server technologies and JavaScript that will be a great bonus!
Excellent communication skills and a tried ability to optimally, concisely and clearly communicate viewpoint on sophisticated or larger-scale business or operational considerations, and key decision points
Good social skills. Track record of building strong, lasting relationships with multiple stakeholders, partners and customers. You enjoy handling diverse challenges and look forward to learning new technologies.

Diversity & Inclusivity:

Adobe is an equal opportunity and affirmative action employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other characteristics protected by law.
Adobe aims to make adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, please contact [email protected]

To apply for this job please visit adobe.wd5.myworkdayjobs.com.