Adobe

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

 

We are looking for an Enterprise Customer Success Manager (CSM) who will lead a portfolio of customers and serve as a central point of contact for customers during the entire life cycle of their usage of Adobe solutions. In this role, you will work across best-in-class Document Cloud solutions with our enterprise customers in mainly Germany, Austria, Switzerland, and Northern Europe.

 

Our Digital Media solutions help customers build highly compelling content and deliver it across diverse media and devices through Creative & Document Cloud. As a facilitator and advocate, our CSMs ensure that customers achieve their strategic business goals and realize value from their Adobe products, ultimately translating into renewal and upsell of the client’s subscription. Building and maintaining positive relationships with multiple contacts within the assigned customers, including executive roles is also key!

 

You are going to drive adoption and utilization across your customer base, working closely with our sales and renewals management to help drive renewals to successful completion. The successful candidate would visit customers onsite once or twice per quarter (post covid).

What you’ll get to do
Lead, handle, and participate in activities that drive product adoption, active use, Adobe awareness, and customer happiness.
Understand and assess customer requirements, level of adoption, and corporate structure.
Evangelize Adobe products/technology to excite and encourage customers to push the boundaries of creativity.
Develop and maintain a trusted advisor relationship with customer executive sponsors such that all activities are closely aligned with the customer’s business strategy, allowing the full potential of their Adobe Solution to be realized.
Establish and lead all aspects of adoption, training, and usage/development of standard methodologies to continually drive incremental value and return on the customer’s investment.
Identify and grow opportunities and collaborate with sales teams to ensure growth attainment.
Drive regular governance with customers to report on critical metrics, raise awareness of Adobe news/events. Share results & meaningful items with cross-functional partners.
Collaborate with and demonstrate other teams/resources internally to bring in our product specialists to meet the needs of customers.

To excel you will need
Experience in and/or enthusiasm for Post-Sales-Account-Management for subscription-based Solutions.
Experience establishing relationships at end-user and senior decision-maker level within enterprise organizations.
Passion for our products, mainly Adobe Sign, but also including Creative Cloud, Document Cloud, Adobe Stock, and our 3D and video software solutions.
You are highly self-managed, responsive, with the passion to serve the customer.
A strong desire to invest in your own professional and personal development, whereby you’ll take ownership over acquiring additional skills and knowledge beyond that required by the organization and day-to-day demands of their role.
Communicates clearly, whether verbally, in writing, or when delivering a presentation. Exercises good judgement in delivering communications by considering the situational context and intended audience.
Organization skills and a structured working approach, ability to deal with several different activities in parallel,
Ability to influence and drive issue resolution with cross-functional teams in a matrix organization.
Business proficiency in English and German. Any other European language in addition to fluent German is welcome as well.

Diversity & Inclusivity:

Adobe is an equal opportunity and affirmative action employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other characteristics protected by law.

To apply for this job please visit adobe.wd5.myworkdayjobs.com.