Solution Account Manager

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

 

The Opportunity

Adobe Commerce Solution Account Managers are client-facing members of a multi-functional team.

 

You will manage relationships with new and ongoing clients and serve as their main point of contact within Adobe Commerce. You will be responsible for welcoming new customers to Adobe Commerce, setting expectations for their experience with the Adobe Commerce platform, handling ongoing account updates and inquiries from your clients, and maintaining a high rate of customer satisfaction within your portfolio. The clients you will work with are sophisticated, mid-tier brands and retailers with complex requirements. The primary measures of success for Solution Account Managers is the success of portfolio accounts and the satisfaction level of customers within their assigned portfolio. Over time, it is expected that you will become the trusted advisor and Commerce specialist to your clients.

 

A phenomenal Solution Account Manager could be described as having superb communication skills, excited about selling new Adobe Commerce products that can help their customer grow, always looking to tackle problems for their clients, able to handle stressful situations, constantly looking to expand their knowledge and skill-set, all while keeping their clients happy with their experience with Adobe Commerce.

 

What you’ll do

Develop a trusted advisor relationship with key stakeholders and executive sponsors
Work with clients and partners to ensure that customers are using Adobe Commerce effectively and achieving success
Onboard customers and highlight Adobe Commerce resources available to a new customer
Identify and grow opportunities within territory to ensure growth attainment
Identify and assess renewal risks for customers
Assist with issue and support escalations as needed
Maintain a high level of customer satisfaction
Maintain high levels of customer retention

What you need to succeed

Deep level of Cloud hosting knowledge
Enterprise level B2B Account Management experience
Experience with Client Relationship Management
Cross sell / Upsell experience
Proven Leadership
Fluency in English
Effective Written and Verbal Communication Skills
Experience in negotiating
Presentation skills
Goal Oriented
Experience with CRM (ideally Salesforce)

What further impresses us

Enterprise Software Customer Success Management Experience
Marketing Automation Experience
Google Analytics
Hosting and/or Cloud experience
Experience with Renewals and Churn Management

Diversity & Inclusivity:

Adobe is an equal opportunity and affirmative action employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other characteristics protected by law.
Adobe aims to make adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, please contact [email protected]