Adobe
Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
The Technical Account Manager builds, develops, and maintains one-on-one relationships with our strategic customers. They produce and deliver a prescribed set of technical services specifically crafted to help customers maintain operational health, while adopting new solutions and functionality to maximize their investment.
We are looking for a technical candidate, with a strong development/consulting/support background and validated customer-facing skills. The TAM will deliver pro-active services, advice and mentorship, and be the customer’s technical advocate within Adobe. This role will coordinate with the Customer Success Management, support, consulting, Tech-Ops and engineering teams in Adobe, to ensure technical queries are addressed, in a timely manner, to meet project time-lines and requirements. The TAM also needs a deep understanding of the products, and technologies involved, to help assigned accounts avoid issues, mitigate risks and lead through changes.
What you’ll do
Central point of contact while ensuring high level of customer satisfaction for assigned accounts
Delivery of pro-active and preventative services
Pro-active notifications of upcoming releases and possible impact
Leading and guiding customer through complex environment changes
Onsite and roll-out support
Regular knowledge transfer sessions
Coordinating/driving customer technical issues with support/engineering/consulting
Handling technical escalations
Customer status calls and reporting
Regular service reviews
What you need to succeed
Bachelor’s Degree in related field of the technical industry or equivalent experience
Multi-year experience working in complex enterprise IT environments in consulting/support/account management/development roles
Very strong written and verbal communication skills in English a must, another EU language would be beneficial
Demonstrated presentation skills, and experience organising and running high-profile customer calls and meetings
Professional demeanor, ability to collaborate with and lead diverse teams throughout Adobe, and communicating with client managers, directors, and VPs including CMOs and CXOs.
Strong conflict resolution and negotiation skills
Ability to analyse complex enterprise software/infrastructure issues (Java, web-server, network, OS, DB/SQL)
Must-have: Customer-facing experience in enterprise projects, working knowledge of development methodologies and technologies in one or more than of the following: JavaScript, jQuery, Java, JSP; HTML, HTML5, XHTML, CSS; REST, XML, J2EE Application Services, Database Technologies, LDAP Server Technology, OSGI Framework
Nice-to-have: Apache Sling, JCR, CRM, Adobe Experience Manager, Adobe Campaign, Adobe Analytics or other Experience Cloud solutions
Proficiency in Analytical Problem Solving, Building Customer/Partner Relationships, Confidence, Cross-Boundary Collaboration, Impact and Influence, Interpersonal Awareness, Project Management, Strategic Insight, Product & Technology Expertise, Value Selling.
Adobe is an equal opportunity and affirmative action employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other characteristics protected by law.
Adobe aims to make adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, please contact [email protected]
To apply for this job please visit careers.adobe.com.