Adobe Campaign Technical Trainer

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

 

The Opportunity
We’re hiring for a new Technical Training Consultant to join our European Adobe Learning Services team in Italy. You will initially teach classes on Adobe Campaign, but will quickly grow to include other solutions. Crucially, our Trainers don’t just teach customers about our technology, but how to use it to deliver outstanding customer experiences and results for their organisations.

What you’ll do
As one of our Adobe instructors, you deliver training sessions in English and in French (live classroom training virtually, at Adobe offices, and at customer offices when required) from our Campaign course catalog, quickly progressing to train on other Adobe solutions. You understand why our customers want to use our software and guide them on how to reach their goals. You encourage their feedback on your classes and share insights from this with Delivery Management to help improve our offering and maintain high customer satisfaction scores.

You often customise programs for private training sessions and work with our global curriculum team to improve content. Occasionally, you record on-demand training courses.

As an active member of our global Training community, you contribute to our collective expertise and internal initiatives, maintaining expert product knowledge in Adobe Campaign as well as its integrations and use cases across the broader Adobe Experience Cloud. Lastly, you successfully manage the software training environment for your classes, while reporting and resolving any issues.

What you need to succeed
Client satisfaction oriented, with strong written and verbal communication, listening and presentation skills in English and French, you have willingness to travel up to 60% on short term assignments and know how to build credibility and trust quickly and easily.

Are you able to engage an audience and communicate complex concepts and technical details in a simple, accessible way? If you also have the following technical skills, you are the person we are looking for!

Your technical background:
Experience in Adobe Campaign implementation is required
Mastery with Web technologies including HTML, XML, JavaScript, and JSON
Experience with Database concepts and SQL language
Proficiency with APIs and SOAP
Fluency in English and French is required. Other languages would be a plus.

The pluses:
A Bachelor’s degree or experience as a software/technical trainer or software developer with training experience.
Knowledge of Marketing applications and processes
Familiarity with Enterprise software / project implementation life cycles.
Demonstrable experience of Learning Services or Professional Services delivery for an enterprise software company or Consultancy.
Passion for digital technology and use of this technology to solve business problems

About Us
At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe’s the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

 

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Adobe is an equal opportunity and affirmative action employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other characteristics protected by law.

Adobe aims to make adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, please contact [email protected].

Diversity & Inclusivity:

Adobe is an equal opportunity and affirmative action employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other characteristics protected by law.
Adobe aims to make adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, please contact [email protected].