Amplitude is a leading digital analytics platform. More than 1,900 customers, including Atlassian, Jersey Mike’s, Marks & Spencer, NBCUniversal, PayPal, Shopify, and Under Armour rely on Amplitude to gain self-service visibility into the entire customer journey. With Amplitude, teams can understand what product features are working, where users are getting stuck, and what actions lead to the right outcomes. As an organization, we approach challenges with humility, take ownership of our contributions, and embrace a growth mindset that pushes us to constantly improve ourselves, each other, and the value we bring to customers and partners.
Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables creation of better products, ability to solve complex problems, and drive more powerful solutions. In order to make diversity possible, we commit to striving to create an environment of inclusion: an environment focused on psychological safety, empathy, and human connection, which will allow employees of all backgrounds to feel the care they need to thrive.
About The Role & Team
Our Customer Success organization protects the base, helps our customers realize value and ultimately empowers them to grow with Amplitude. As Strategy & Operations Manager, your efforts will directly support the CS EMEA & APJ teams in achieving their goals. As the right hand to CS leadership, you will influence, build and guide development of annual strategy. You will support in-year execution, and help us understand drivers of performance to deploy the right plays that drive retention and growth.
We’re looking for someone who is results-oriented and a strong collaborator. You will partner cross-functionally with teams across Sales Ops, Finance, Business Systems and more to get things done, so your ability to communicate across levels/audiences and lead through influence will be key to success. In this role, you will be directly responsible for capacity planning, segmentation alignment, KPI measurement, strategy execution and more. You will directly guide/drive CSM strategy and support Professional Services, Education and Support functions in-region.
Our Customer Success organization protects the base, helps our customers realize value and ultimately empowers them to grow with Amplitude. As Strategy & Operations Manager, your efforts will directly support the CS EMEA & APJ teams in achieving their goals. As the right hand to CS leadership, you will influence, build and guide development of annual strategy. You will support in-year execution, and help us understand drivers of performance to deploy the right plays that drive retention and growth.
We’re looking for someone who is results-oriented and a strong collaborator. You will partner cross-functionally with teams across Sales Ops, Finance, Business Systems and more to get things done, so your ability to communicate across levels/audiences and lead through influence will be key to success. In this role, you will be directly responsible for capacity planning, segmentation alignment, KPI measurement, strategy execution and more. You will directly guide/drive CSM strategy and support Professional Services, Education and Support functions in-region.
As a Strategy & Operations Manager you will:
- Operate as trusted advisor for CS leadership in EMEA & APJ
- Develop data-backed annual strategy recommendations, and move teams towards commitments
- Own capacity modeling, territory management, target and comp/quota-setting
- Lead one-off analyses to understand performance drivers, and provide recommendations to improve
- Manage in-quarter operational cadence, such as Metrics Reviews, Forecast calls and more
- Collaborate and lead global strategy deployment, such as new plays, offerings, programs and systems/tooling
- Partner with Sales, Sales Ops, Marketing, Finance, Business Systems and others to get things done
You’ll be a great addition to the team if you have:
- An analytical & solutions-oriented mindset
- Previous experience within customer success strategy and ops or revenue/ sales strategy
- Ability to communicate across teams and levels, up to the Executive level
- Ability to lead through influence to drive results
- Skillset with modeling capacity and revenue, e.g. in gSheets or Excel
- Experience building Operations in early-stage companies, e.g. establishing reporting and tooling from the ground-up
- Experience driving strategy & operations in a SaaS environment
A plus if you have:
- Consulting and/or analytics background
- Mathematics, Economics and/or Business education
- Proficient with Gainsight, Salesforce, Snowflake, Tableau or CRM Analytics
- Customer Success experience
Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables creation of better products, ability to solve complex problems, and drive more powerful solutions. In order to make diversity possible, we commit to striving to create an environment of inclusion: an environment focused on psychological safety, empathy, and human connection, which will allow employees of all backgrounds to feel the care they need to thrive.
To apply for this job please visit grnh.se.