Client Success Manager

Experienced in customer service and passionate about technical solutions? Are you also German-speaking and eager to take on a client facing role? Join Benify today! 🚀💙

Benify is an international HR tech company that provides a market-leading global benefit and total rewards platform. With over 550 Benifyers in 6 countries, we’re driving success with over 1500 customers and approximately three million users around the world 🌍. We empower people to be the best they can be while fostering a sustainable and engaging work culture where employees feel engaged and included “Because People Matter” 💙.

About the role

As Client Success Manager, you support our clients in the usage of the benefit platform by being the point of contact and enabling high product value. You play a vital role in building and maintaining strong client relationships, resulting in client satisfaction with high renewal and low churn.

You will for instance

Client Success Management (75%):

Serve as the primary operational liaison between clients and Benify.

Be the point of contact for operational issue resolution/problem-solving.
Take ownership of customer relationship management and its processes.
Support Key Account Managers in nurturing long-term client relationships.
Handle technical tasks to maintain and enhance customer value and manage a wide range of client errands varying in complexity.
Educate and ensure active client utilization of the solution, as well as hold, attend and participate in client meetings and calls as required .
Collaborate with internal and external stakeholders.
End-user support (25%):

Work in the help desk and be responsible for end-user support for our German clients.

What we are looking for

Minimum 1-2 years of experience working in a client facing role, for example in customer service, B2B or B2C.

Professional language skills in German and English is required.
A university degree in technology or another relevant field.
It’s a big advantage, thus not required if you also have ⭐

Professional language skills in Dutch.
Experience working with troubleshooting.
Experience working with project management or another coordinating role
SaaS or software experience

Who are you?

To succeed in this role, you are a team-player who thrives working in a collaborative environment where you get to interact with internal and external stakeholders daily. Being communicative is also key to manage our clients successfully. You have a solution-driven approach and enjoy being analytic and applying your problem-solving skills. You are customer oriented and prestige-less, always striving to find the best solution for us clients when solving incidents and change requests. Last but not least, it’s crucial to be organized and good at prioritization to handle multiple clients effectively.

Perks of being a Benifyer

Guaranteed work-life balance with a hybrid work model
30 vacation days
Pension
Private medical insurance
2 weeks paid sick leave
Annual overseas conference (in 2023 we went to Chamonix) and a variety of social events and activities
Workation (possibility to work two weeks per quarter anywhere in the EU/UK)
We encourage you to take on new internal challenges (20% of our hires are colleagues taking on a new role) 🚀

Practical information

Start: As soon as we find our match 🧐
Extent: Full-time, 100%
Location: London
Work model: Hybrid (2-3 days in the office)
Apply by submitting your CV and/or your LinkedIn profile using the application form below. Your application needs to be in English. We screen applications continuously and may hire someone before the last application date.

Please let us know if you need any reasonable adjustments for interviews by replying to the email you will receive after you apply!

Diversity & Inclusivity:

At Benify, we believe in fostering a diverse and inclusive company that is representative of our society, so we are proud to be a gender-balanced team. We are committed to creating a workplace where all employees feel valued, engaged, and supported. For us, building a sustainable and thriving team is essential to our success as a company.

We are a global company dedicated to cultivating an inclusive culture where everyone has equal opportunities to thrive, grow, and contribute to their fullest potential. We aim to remove barriers and biases from our recruitment processes, ensuring fairness, objectivity, and transparency at every step.

Our commitment to diversity, equity, and inclusion is reflected through our hiring practices. We actively seek out candidates who bring unique viewpoints and skills that enrich our organisation and contribute to our collective growth.

At Benify, we currently have employees from all over the globe, from different backgrounds and cultures. Relocations are often available to our Swedish offices, as we're committed to helping exceptional individuals find their path to Benify, enriching our talent pool with global brilliance.

We continuously work towards creating an inclusive work environment where every individual feels heard, supported, and empowered to contribute their unique skills and perspectives. Together, we aim to build a stronger, more inclusive future where diversity is celebrated and embraced.