Manager, Falcon Complete (Remote, GBR) – R17381

#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters – one team, one fight.

About the Role:

CrowdStrike is looking for highly motivated, self-driven, leader dedicated to making a difference in global security by protecting organisations against the most advanced attackers in the world. Our CrowdStrike virtual security operations centre offers opportunities to expand your skill set through a wide variety of experiences, whilst delivering our service which is to detect and respond to incidents as they occur in real-time for our customers. This role is open to candidates remotely within the UK, or within our office in Reading. We also offer hybrid working models.

Am I a Leader for Falcon Complete?

Are you capable of leading teams and interacting well with customers? Are you self-motivated and able to motivate others? Do you have a security operations,  incident response, or information security background that you would like to take to the next level? Do you enjoy working with customers and providing excellent customer service you can be proud of?

What You’ll Do:

Under the guidance of a regional Director a Falcon Complete Manager is expected to:

Manage a team of technical analysts a to deliver the Falcon Complete managed service according to operational objectives and SLAs, whilst seeking to increase the effectiveness and efficiency of operations.
Develop and maintain an educational environment where the knowledge and performance of the team is constantly advancing through effective leadership, coaching, and day-to-day management.
Provide oversight and guidance for the  response, investigation, and resolution of security incidents for customers.
Manage daily, weekly and event-based reporting for trending, planning, and situational awareness. This will include deliverables such as producing and reviewing aggregated performance metrics.
Serve as liaison with internal CrowdStrike stakeholders and external customers to ensure any service issues are fully addressed.
Develop and enhance internal processes to support continuous improvement for all elements of the service.
Create and manage projects and activities to further develop and enhance the service in line with the Falcon Complete mission and goals.

What You’ll Need:

Successful candidates will have experience in two or more of the following areas:

Management of operational teams: experience in managing teams in an operational service delivery environment. Including the coaching and development of team members, along with career and progress planning.
Incident handling: experience in conducting or managing incident response for organisations.
Incident remediation: understanding of targeted attacks and the ability to create remediation plans for compromised organisations.
Forensic Analysis: a background using a variety of forensic analysis tools in incident response investigations to determine the extent and scope of compromise, this may also include network forensics, and malware analysis.
Network, cloud or infrastructure operations and architecture/engineering: understanding of secure network architecture, network operations, cloud environments, or infrastructure (which may include Windows, Linux, Mac environments for example).

All candidates must be able to demonstrate the following skills and experience:

Experience in effectively leading and coaching technical teams..
Experience of managing or leading incidents, including the coordination of resources and communications.
Ability to handle high pressure situations and associated decision making in a productive and professional manner.
Strong verbal and written communication skills.
The ability to translate highly technical information into a business context and to demonstrate adaptability when communicating at all levels in an organisation.
Customer service skills.

Bonus Points:

Customer/managed service delivery experience in managing against operational objectives and SLAs.
Experience in developing or improving service or management information reporting and metrics.
Experience of building and shaping teams or capabilities.
Project management.
Knowledge of broader cyber security and information technology specialisms including, but not limited to, cyber risk management / understanding of information and operational risk, vulnerability management and patching, identity and access management, application security, and IT service management (i.e. ITIL disciplines).
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Benefits of Working at CrowdStrike:

Remote-first culture
Market leader in compensation and equity awards with option to participate in ESPP in eligible countries
Competitive vacation and flexible working arrangements
Physical and mental wellness programs
Paid parental leave, including adoption
A variety of professional development and mentorship opportunities
Access to CrowdStrike University, LinkedIn Learning and Jhanna
Offices with stocked kitchens when you need to fuel innovation and collaboration
Birthday time-off in your local country
Work with people who are passionate in our mission and Great Place to Work certified across the globe

CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact [email protected]​, for further assistance.

Diversity & Inclusivity:

We are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.