Senior Customer Success Manager (m/f/d)

Fluency in the German language is essential, as the majority of our existing clients are based in Germany. This is particularly crucial as our clients primarily come from industries where proficiency in English may not be assumed. While remote work is acceptable, we highly value the ability of the candidate to attend the office regularly for team events, collaborative interactions, and other team-related activities.

About us: 

We are looking for you to combat one of the biggest problems in our society: food waste.

With this goal in mind, your main task is to be responsible for all customer issues as part of our Customer Success Team.

You will also work closely with our tech team and our sales team with the aim of achieving the best possible customer satisfaction.

The position can be filled part-time (from 25 hours per week).

While you work actively in customer service as a team member, we support you in achieving your personal career goals and offer you further training opportunities and coaching.

We are a VC-backed startup and everything is set for growth.

Are you ready to become part of 🍓Delicious Data and change the world for the better? We look forward to seeing you!

Tasks
These challenges await you:

• Independent support and strategic expansion of your own customer base including important key account customers
• Responsible for onboarding/training and implementation of new customers with a strong focus on project management
• Advising customers on the possible uses of Delicious Data
• Creating reports and presentations based on each customer’s most important KPIs
• Close collaboration with the tech team regarding further development of the solutions offered
• Processing support requests
• Close collaboration with marketing and sales to create success stories
• Carrying out on-site appointments with customers
  qualification
• You have 3-4 years of professional experience in customer support, project management or consulting, ideally for a B2B SaaS company or in a start-up-like environment.
• You have excellent communication skills, can adapt to different conversation partners and enjoy inspiring people about solutions for more sustainability.
• You have an interest in technical topics.
• You work in a structured, success-oriented, careful and highly motivated manner.
• You think customer- and solution-oriented and have above-average commitment.
• You have excellent written and spoken German skills.
• You are familiar with Excel/Googlesheets and can create reports independently.

Benefits
What we offer you:

• A job with impact for more sustainability and less food waste
• The chance to help shape a young, successful company
• Invest in your personal development with an annual personal training budget
• Participation in our ESOP Program
• A productive working atmosphere in a motivated, dynamic team
• Space for creative ideas and initiative
• Flat hierarchies, open corporate culture, short decision-making processes and independent work with creative freedom
• Employee-friendly, flexible working hours and remote work support, including necessary technical equipment
• A modern workplace in an easily accessible location directly at the Stachus in downtown Munich
• Support for sustainable means of transport such as Jobrad, Isarcard
• Regular team events

We are looking forward to meeting you!

Diversity & Inclusivity:

The best way is still together
We enjoy working in a team, with our clients and with each other! Whether remotely or together in the office - team spirit and fun are part of our everyday work. However, the best coffee is still served in the office: our filter machine is located in WERK1 just around the corner from Munich's Ostbahnhof.