Site Reliability Engineering (SRE) Manager

If you’re reading this, we are excited for you. You’ve landed on the job description for a company that will obsess over your well-being with unrivalled work-life balance, your career development providing transparent career paths and learning support for every single person, and knows that you are unique and will celebrate that. If you are passionate about what you do and want a career in one of the most exciting yet stable industries, read on…

Egress Software Technologies are a leading cyber security company providing global solutions to protect against human-activated risk. By aggregating data to derive intelligence, Egress is the only company able to predict future threats and prevent attacks or breaches – before they happen.

Egress is proud to support thousands of Enterprise customers across a range of sectors including Financial Services, Legal, Healthcare, and Government organizations. By protecting millions of employees around the world from advanced threats, businesses can safely achieve their mission without unnecessary risk.

At the forefront of the IT cybersecurity industry, Egress can provide an unrivalled career path in Cloud technology & Site Reliability Engineering.

The Team

The team’s role within Egress is to deploy and maintain the infrastructure where most, if not all, of Egress Products live. The main purpose is to get product features from code developed by the Development teams and transform it into infrastructure so our customers can ultimately use it while keeping this infrastructure secure and updated.

They play a pivotal role in providing deployment and support for infrastructure hosted in the cloud. This ranges from creating infrastructure diagrams to writing infrastructure as code and deploying pipelines for applications. Additionally, they provide 24/7/365 support managing single servers to huge clusters of servers for a wide range of customers dealing with practically every team in the business to get a customer’s dream out to production.

The SRE team play one of the most vital roles within the company, the developers need a platform to be able to host their applications safely and without the SRE team, that platform wouldn’t exist.

The Role

Reporting Line: Director of Operations

The SRE team is the heart of solving production problems.  As Site Reliability Engineering Manager, you are ultimately responsible for system reliability, operational productivity and reducing time-to-market through the evolution, and technical debt reduction, of services the team support.

This is a balanced role across Transactional and Transformational Leadership elements, and you will be expected to be able to lead from the front, providing your team with stepping in when things get tough and engaging with senior stakeholders.

As part of the SRE/DevOps evolution within the business, you will work alongside the DevOps Lead to contribute to the goal of “Deliver quality applications and services at high velocity” and the mantra “You build it – you run it”.

This role can be based out of either our London or our Sheffield office.

Responsibilities

Operational availability. Working closely with Engineering teams to maximize uptime and performance through robust design and delivery standards.
Feeding into the process of defining, evolving and tracking SLA, SLO and SLIs.
Management and evolution of infrastructure. Including components and configuration.
Working alongside the Service Management team to ensure alignment on Change, Problem and Incident management practices.
Working alongside the Customer Experience team to deliver the best possible service to our customers. Both internal and external.
Getting stuck into technical issues, supporting the team with investigation and escalation.
Building, supporting and encouraging a blameless post-mortem culture.
Management and refinement of an on-call process for the SRE and Engineering teams.
Guiding, coaching, empowering and mentoring team members.
Creation, implementation, and maintenance of an SRE Continuous Improvement plan.
Reducing waste through a focus on standardization, automation, repeatability, scalability, reliability, and performance.
Fostering and supporting a DevOps culture within the Tech Organisation.
Understanding and implementing objectives for the SRE team.
Supporting the delivery of shared Engineering and Tech Org objectives.
Continually researching, validating and innovating their approach within the wider industry.

The Person

Requirements

Strong transactional management capabilities
Strong software engineering or technical operations background (Preferably in Terraform, Powershell, Azure)
Collaborative style and natural desire to set up the team for success
Pragmatic, methodical and inquisitive approach
Ability to identify value priorities, and communicate these decisions to stakeholders
Effective communication and relationship-building
Demonstrable role/skill equivalency experience

Desirables

Interest or knowledge around the area of Security
Understanding of frameworks and standards such as ITIL, Agile, Lean, Prince2
Additional team management experience such as audit, budget and rota management

The company

We are proud of our uniquely agile, effervescent, and people-focused equal-opportunity environment. Our core values of Owning it, Being Bold, Doing the right thing and Being a bar-raiser run through everyone who works for us, and everything we do.

We are a sociable company and haven’t let a global pandemic stop us from continuing to enjoy the place we work even if is more of a virtual experience at times. The atmosphere across the business is friendly and supportive, with a constant desire to improve in everything we do! We are now back to running our monthly paid-for social activities as our offices continue to get busier! For those who are working remotely, we can’t promise the coffee you have in your kitchen will be as good as the free ones we have in the offices but the people you share it with will be just as warm and welcoming.

Privacy and Your Data

Please take the time to check and read our recruitment privacy policy. The information you provide to us when you apply will be held, stored and processed by Egress Software Technologies Limited in accordance with it.

Any job offer that we may make to you will be subject to you successfully passing background checks.
Apply now
About EgressEgress is the only cloud email security platform to continuously assess human risk and dynamically adapt policy controls, defending against advanced phishing attacks and outbound data breaches.

Our core values 

Be bold
Be a bar-raiser
Own it
Do the right thing

• UK’s Best Workplaces™ 2024In 2024, we were ranked the 32nd best large organization to work in the UK by Great Places to Work®.
• UK’s Best Workplaces for Women™ 2023In 2023, we were ranked the 45th best large organization for Wellbeing in the UK by Great Places to Work®.
• UK’s Best Workplaces in Tech™ 2023In 2023, we were named one of the UK’s Best Workplaces in Tech among large and super-large businesses.
• UK’s Best Workplaces for Wellbeing™ 2023In 2023, we were ranked the 34th best large organization for Wellbeing in the UK by Great Places to Work®.
• Glassdoor reviews – We know you will want to take a look at our Glassdoor reviews of which, in the main, we are proud.

Benefits

Social

Regular charity events and fundraisers
Dedicated Culture Club responsible for arranging regular social events of all shapes and sizes
Annual kickoff and summer parties
Management / peer recognition programmes with rewards
Regular employee personal development and training reviews
Flexible dress code
Social pool league

Physical

Free eyecare vouchers
Free breakfast, fruit and all the coffee you can drink
Fully funded private medical
Discounted gym membership
Cycle to work scheme

Financial

25 days annual leave, increasing to 26 after your first year in the business
Contributory pension scheme
£2,000 employee referral scheme
Eligibility to participate in Enterprise Management Investment (EMI) stock option scheme
Egress perks portal and retail discount scheme
Learn more about benefits at Egress

About our London office
Our London office is situated a one-minute walk from Old Street underground station, right on London’s renowned Old Street Roundabout, which has become the centre of the city’s tech industry over the last decade.
12th Floor, White Collar Factory,
1 Old Street Yard,
Old Street,
London, UK,
EC1Y 8AF

Diversity & Inclusivity:

Diversity, Equity and Inclusion

Here at Egress we are committed to diversity, equity and inclusion. Our workforce has consistently sat above the national average for both BAME and female representation, but we recognize that we can always do more. Every job description is subject to scrutiny through a gender bias decoder ensuring our roles are as inclusive and attractive as possible. Our culture aims to nurture a welcoming and safe working environment for everyone with initiatives such as our employee-led Culture Club, dedicated mental health first aider network and regular awareness seminars all contributing to a great place to work whoever you are.