Website GBG
Description
About GBG
GBG is the leading expert in global digital identity. We combine our powerful technology, the most accurate data coverage and our talented team to deliver award-winning location intelligence, identity verification and fraud prevention solutions.
With over 30 years’ experience, we bring together a team of over 1,200 dedicated experts with local industry insight from around the world to make it easy for businesses to identify and verify customers and locations, protecting everyone, everywhere from fraud.
Why you should be@GBG
· We make the world a safer place
· We trust each other and win together
· We are local experts in a global business
· We want you to be yourself
· We grow when you grow
About the team
Our Professional Services and Support teams are responsible for the successful delivery of the GBG Scannet product to our customers. The team are with the client every step of the way ensuring that the product is successfully deployed and integrated with the customer’s internal systems, in line with the contract and the specification documents, ensuring the service is delivered on time and on budget. Post-delivery, the team continue to support the customer for maintenance and future improvements and updates
The role
You will work with a number of customers in different sectors that have a requirement to perform Document Verification on their Customers. You will be responsible for building hardware equipment, delivering to clients and provide them with training on how to use the solution. As we continue to grow, ongoing support with existing customers also forms part of this role.
What you will do
· Arrange and manage equipment installations with customers both on-site and remotely.
· Manage and resolve support calls from existing customers with a high level of professionalism
· Participate in training to ensure continual improvement and up to date company and service delivery knowledge.
· Test and evaluate new software updates before release to clients
· Support Sales teams with any technical support requests
· Monitor Stock levels through monthly stock counts
· Occasional weekend and after hours standby required
What we’re looking for
· Excellent communication skills
· Exceptional customer service skills
· Ability to work in a team
· Flexible and approachable
· Comfortable travelling to client sites for installations
· Occasional overnight stay around client sites
· Strong work ethic with the ability to multitask and prioritise work
· Experience using Hand tools for installations – full training will be provided.
· Good problem-solver
· Full Clean UK Driving licence
To find out more
To chat to the Talent Attraction team and find out more about our benefits and the role, drop an email to [email protected] and we’ll be in touch. You can also check out our career site here.
Why not apply and make life@GBG work for you?
Diversity & Inclusivity:As an equal opportunity employer, we are committed to providing fair opportunities for everyone regardless of age, gender, race, religion, sexual orientation, parental status or disability. Everybody is welcome and our inclusion and diversity programme, be/yourself, is designed to ensure that you can thrive. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.
To apply for this job please visit apply.workable.com.