Digital Workplace Lead (3456)

About GBG

GBG is the leading expert in global digital identity. We combine our powerful technology, the most accurate data coverage and our talented team to deliver award-winning location intelligence, identity verification and fraud prevention solutions.

With over 30 years’ experience, we bring together a team of over 1,250 dedicated experts with local industry insight from around the world to make it easy for businesses to identify and verify customers and locations, protecting everyone, everywhere from fraud.

 

Why you should be@GBG

(With the 95% of our team members that recommend us as a great place to work)

• We make the world a safer place
• We trust each other and win together
• We are local experts in a global business
• We want you to be yourself
• We grow when you grow

The team

Technology & Operations is a horizontal function within GBG that provides support for Product Development & Engineering, Customer Support, Information Security and Corporate IT.

Corporate IT includes the provision of internal IT Services to GBG Team Member globally, along with any required Business ApplicationsSystems. The Modern Workplace Lead is accountable for ensuring that we have a long-term, flexible, service & solution that provides GBG team members with the end user computing equipment they need, as an individual, or as part of our facilities.

GBG has a work when and where you want policy and we support customers, and operations, globally. Our goal is to exceed the expectations of our internal customers in the experience we offer, whether physical or virtual, and ensure that all the services we offer are value-adding.

The role

The Digital Workplace Lead is accountable for the definition and execution of GBG’s modern workplace strategy and associated solutions. This includes the End User Computing estate (i.e., Laptop, Desktop, Mobile), the device catalogue & lifecycle, and associated services/applications that support the end user experience.

For example, the choices & consumption of devices via a catalogue, the ordering & provision of devices, the build & configuration of the devices, and the management of the devices, would all be the responsibility of the solution put in place by the digital workplace lead and their team.

Similarly, the provision of collaboration equipment & services to our team members, whether physical in offices, or virtually (i.e. Teams, Miro), would also be included.

What you will do

• Be responsible for the vision, strategy, technical leadership and oversight of execution, for our solution this space
• Be responsible for forecasting device requirements to ensure demand can be met in line with business growth globally. This will include liaising with stakeholders and recruitment to ensure we can meet demand for both new users and existing device replacements
• Maintain our deployment tools to ensure all software remains compliant and up to date
• Produce and socialise roadmaps for both hardware & software
• Manage third party suppliers of both hardware & software to bring added value to GBG
• Ensure our builds meet user requirements
• Deployment of planned and tested software updates globally
• Maintenance of GBG’s end user security posture
• Implementation and deployment of new tooling in line with GBG standards
• Device compliance reporting
• Develop and implement policy and process relating to end user device management
• Ongoing assessment and testing of new and emerging technologies in line with end user compute provision
• Take a leading role to continually develop and maintain high quality training guides to aid knowledge share and transfer at all levels in the corporate IT function
• Produce and maintain high quality user guides for our end users to assist with self-service support in the GBG estate
• Assist with problem tickets relating to end user devices and work with stakeholders and other technical resources to analyse and identify the root cause and implement the necessary remediation work to resolve them
• Provide high quality customer centric support to our end users
• Ensure Our software deployments remains compliant in line with any vendor licensing
• Maintain communication and collaboration with business teams to ensure key updates are communicated to agreed standards
• Maintain availability and security operations to agreed standards schedules, keeping systems healthy and secure; and maintain application and service configuration adhering to GBG Change
• Control process and deployment procedures
• Proactively identify trends to address problems before they become incidents
• Consistently apply best practice process for Incident, Problem, Requests and Event Management, and take responsibility for ensuring KPIs and SLAs are achieved
• Continually develop skills, competencies and knowledge to support your personal development, a self-starter
• Administration of our Office 365 tenant including licensing compliance and remediation,
• SharePoint administration
• Exchange /O365 Mailbox licensing / management
• Close collaboration with our End user compute function to ensure software and security compliance
• When required assist with the wider 3rd line function with BAU task and ticket resolution

Requirements

• Experience in designing/architecting solutions that support a modern Digital Workplace such as E
• End User Computing, Collaboration spaces/rooms etc
• Experience & Knowledge in Unified Endpoint & Application Management technologies such as SCCM/Intune etc.
• Experience of Workplace security technologies such as Microsoft MS Defender, BitLocker, Azure MFA, Conditional Access and
• Maintain our deployment processes and tools to ensure all software remains compliant and up to date
• Develop and implement policy and process relating to end user device management inc. stock control, 3rd party supplier management
• Ongoing assessment and testing of new and emerging technologies in line with end user compute provision
• Take a leading role to continually develop and maintain high quality training guides to aid knowledge share and transfer at all levels in the ITSM function.
• Produce and maintain high quality user guides for our end users to assist with self-service support in the GBG estate.
• Assist with problem tickets relating to end user devices and work with stakeholders and other technical resources to analyse and identify the root cause and implement the necessary remediation work to resolve them
• Provide high quality customer centric support to our end users
• Ensure Our software deployments remains compliant in line with any vendor licensing
• Maintain communication and collaboration with business teams to ensure key updates are communicated to agreed standards
• Maintain availability and security operations to agreed standards schedules, keeping systems healthy and secure; and maintain application and service configuration adhering to GBG Change
• Control process and deployment procedures
• Proactively identify trends to address problems before they become incidents
• Consistently apply best practice process for Incident, Problem, Requests and Event Management, and take responsibility for ensuring KPIs and SLAs are achieved
• Continually develop skills, competencies and knowledge to support your personal development, a self-starter
• Administration of our Office 365 tenant including licensing compliance and remediation, SharePoint administration
• Exchange /O365 Mailbox licensing / management
• Close collaboration with our End user compute function to ensure software and security compliance
• When required assist with the wider 3rd line function with BAU task and ticket resolution

Benefits

We have a vision to have the best and most engaged team members in the industry. People matter at GBG, they make us who we are. Every team member across all our locations makes a difference, everyone has something to contribute. Maybe you too could make a difference.

As part of our commitment to our team and flexible working approach, we have created a Work When and Where You Want Policy to give our team members choice and empowerment, and to support a balance in work and home life. Please ask your Talent Attraction Specialist for more information on this and our Family Friendly policy if you want to find out more!

Next steps

If you’re interested, please apply! We’re looking to hire the best and most engaged people into our business and we’ll make an offer once we’ve found that person.

Diversity & Inclusivity:

As an equal opportunity employer, we are committed to providing fair opportunities for everyone regardless of age, gender, race, religion, sexual orientation, parental status or disability. Everybody is welcome and our inclusion and diversity programme, be/yourself, is designed to ensure that you can thrive. Please inform your GBG Talent Attraction Specialist if you require any reasonable adjustments to the interview process.