Website Monzo

📍London or Remote (UK) | 💰 Base salary for this role is £100k – £140k depending on experience + stock options + Benefits

About us: 

We’re here to make money work for everyone and we’re doing things differently. For too long, banking has been obtuse, complex and opaque.

We want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves.

We’re focused on solving problems, rather than selling financial products. We want to make the world a better place and change people’s lives through Monzo.

Engineering Management at Monzo:

Engineers and Engineering Managers at Monzo are part of cross-functional, autonomous teams and groups. Our teams are mission driven, and typically include Product Managers, backend, web and mobile engineers as well as data scientists, designers and subject matter experts relevant to that mission. Teams are organised into groups, and then collectives – we aim to keep our line management structure as shallow as possible, and for teams to directly own decision making relevant to their work.

Engineering Managers are accountable for the technical and delivery outcomes for their area – that means supporting and developing best in class engineering talent, as well as creating an inclusive team environment for people to do their best work. You’ll be responsible for structuring, organising, supporting and challenging your team to deliver on their mission.

You can read more on the expectations of Engineering Managers on our Progression Framework.

The Role:

We currently have 4 Engineering Management positions open across our Product Collectives. By applying to this role, your application will be considered across all vacancies.

Payments – The open banking platform within Monzo drives innovative user journeys. Monzo’s vision is to be the personal finance control centre, and open banking enables managing other bank accounts from within the Monzo app. The squad already drives some existing Monzo features such as “connected accounts”, easier ways to add money (community post), and has an ambitious roadmap exploring new opportunities such as using VRP (variable recurring payments).
Flex – Monzo Flex is our healthy spending credit card, it allows customers to flexibly borrow money when they need it. It won Best Credit Card of 2023 as voted for by our customers 🏆
Network Effects – If you’ve seen our 2023 Year in Monzo, this is the team that built it. We’ve been fortunate that ~70% of Monzo’s growth has been organic, and we know that the more family and friends in your network that use Monzo, the better your experience is. This is a brand new area we’re building up focusing on building features that allow you and your close ones to use Monzo in a way that supports your financial needs.
Customer Operations – This squad supports our team of 1,800 Customer Operations folks during their time at Monzo. We’re building products that will support these teams in their day-to-day work, and rebuilding the core platform underneath our current operations platform.

You’ll spend your time:

Taking accountability for delivery across your squad(s), collaborating with the Technical Lead and Product Manager.
Actively fostering a high bar for engineering excellence within your teams. You’re accountable for the technical outcomes your teams deliver alongside individual engineer performance and growth, so holding a high bar (and clearly articulating your expectations clearly) is key.
You’ll initially lead a group of around 7-10 engineers (depending on the role) and support, coach and develop them through their career with regular 1:1s and continuous feedback.
Partner with senior engineers in your area to drive technical initiatives that raise the bar for our engineering practices.
Lead on communication with stakeholders from other teams, creating focus space for engineers to do their best work.
Collaborate with the wider engineering organisation to contribute to company-wide best managerial and technical practices and standards.

You should apply if:

While this is not a role which requires hands-on-coding, we are looking for an experienced manager who has a strong technical and delivery background and has worked as a software engineer in previous roles.

We recognise that engineering managers lead in different ways, we’re looking for someone who: 

Is comfortable operating with ambiguous problem areas with a high degree of autonomy.
It’s a bonus if you have experience working in an experimentation led environment.
Has delivery experience and is able to guide the squads in achieving their outcomes.
Focuses on outcomes over processes, who optimises for the highest impact and leverage.
Is able to input, understand and challenge engineering decisions – but to empower the team to make those decisions themselves
Has an understanding of what good looks like for a high-performing team of engineers and ability to chart a course to get there
Is able to to coach people to achieve their goals
Has a natural ability to inspire and motivate a team
We consider your application across all open EM roles at Monzo independent of which role you’ve applied for, so if you’ve recently applied to a similar role at Monzo and have been unsuccessful, please wait 6 months before applying again.

The interview process:

Our interview process involves three main stages

  • Recruiter Call (30 mins) You’ll meet our Engineering Leadership Recruiter to discuss your experience and learn more about Monzo. They’ll be your partner and guide throughout the interview process.
  • Initial Call (1 hour) You’ll meet with one of our Senior Engineering Managers or Engineering Directors. They’ll ask you about your previous experience, in particular people leadership, product delivery and technical leadership. They’ll ask example based questions (‘Tell me about a time when…’)Loop Stage (3 hours 30 mins) The Loop stage consists of 3 x 60 min interviews that take place over 1-2 days (depending on your availability) and one 30 minute reverse interview (more details below).
  • Team and Org Management (1 hour)
    An example based interview with 1-2 of our engineering leaders. They’re interested to hear examples from your previous experience on the teams you’ve led, how you’ve shaped and partnered with product, and the impact you had.
  • System Design (1 hour) You’ll partner with a Staff or Principal Engineer on a technical whiteboarding exercise.
  • Behavioural (1 hour) Similar to Team and Org Management, this is an example based interview with 1-2 Engineering Leaders. This interview focuses on your people leadership style and core behaviours as an Engineering Manager.
  • Chat with an Engineering Leader (30 mins)

At Monzo, we believe interviews are a two-way street. This will be your opportunity to ask us any questions about Monzo, engineering leadership or our teams – whatever’s on your mind.

All things going well, you’ll have completed the hiring process 🚀

Our average process takes around 3-4 weeks but we will always work around your availability. You’ll have the chance to speak to our recruitment team throughout the process. If you’d like to ask a question sooner, email [email protected]

What’s in it for you:

💰Base salary range for this role is between £100k – £140k depending on experience + equity + stock options & benefits

✈️ We can help you relocate to the UK

✅ We can sponsor visas

📍This role can be based in our London office, but we’re open to distributed working within the UK (with ad hoc meetings in London).

⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.

📚Learning budget of £1,000 a year for books, training courses and conferences

➕And much more, see our full list of benefits here

We’re usually always hiring for Engineering Managers, so there’s no closing date for this job.

Diversity & Inclusivity:

Equal Opportunity Statement

We are actively creating an equitable environment for every Monzonaut to thrive.

Diversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog,  2021 Diversity and Inclusion Report and 2021 Gender Pay Gap Report.

We're an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.

To apply for this job please visit boards.greenhouse.io.