Manager, Returns and Fulfillment Operations

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

Recent awards we’ve won include:

Glassdoor’s Best Places to Work 2024

Best Places to Work by Built In 2024

Great Place To Work Certified™ 2023

Fast Company’s Best Workplaces for Innovators 2023

Financial Times The Americas’ Fastest Growing Companies 2023

We see a profound opportunity for data to improve the safety, efficiency, and sustainability of operations, and hope you consider joining us on this exciting journey.
About the role:

We are a fast-paced, creative, and customer-oriented team with employees in San Francisco, Atlanta, and London. We are looking for a manager to help lead our North American Returns and Fulfillment team. This opportunity requires an individual who holds the customer experience as paramount and thinks across groups to enable an operation that runs like clockwork.

Our customers range from small businesses to Fortune 500 companies. It is a high growth business that demands operational enhancements in process, application and business systems automation. Candidates must be demonstrated leaders as this is a large team spread over multiple locations.

In this role, you will: 

Manage order processing, on-time delivery, sales support, and returns processing, all through performance metrics
Maintain relationship with 3PL that supports EMEA customers
Manage the EMEA Operations team including hiring and building out the team.
Key responsibilities:Manage a team of 2-3 Operations Specialists located in the EMEA region supporting Returns and Fulfillment Operations
Mentor, train and develop direct reports to elevate skills for team and individual career progression
Act as liaison for various cross functional teams including Sales, Customer Success, Technical Support, Finance, Logistics and Business Operations
Assist with maintaining relationship with EMEA 3PL Distribution Center
Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
Hire, develop and lead an inclusive, engaged, and high performing team

You should apply if:

You are a life-long learner: We have ambitious goals. Every Samsarian has a growth mindset as we work with a wide range of technologies, challenges, and customers that push us to learn on the go.
You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.
You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
Minimum requirements for the role:

Domain expertise in sales order processing for B2B business like SaaS, hardware, or software products
3-5 years experience as an operations people manager, or relevant experience in operations field required
B.A./B.S. required, preferably in a business or operations discipline
Strong spoken and written language skills for working with multiple teams and publishing documentation
Familiarity with many business systems solutions for order modifications and handling fulfillment transactions between applications
Must reside in the UK

Benefits

Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more. Take a look at our Benefits site to learn more.

Accommodations 

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email [email protected] or click here if you require any reasonable accommodations throughout the recruiting process.

Flexible Working 

At Samsara, we have adopted a flexible way of working, enabling teams and individuals to do their best work, regardless of where they’re based. We value in-person collaboration and know a change of scenery and quiet space to work is welcomed from time to time, but also appreciate that the world of work has changed. Our offices remain open for those who prefer to collaborate or work in-office, but we also encourage fully remote applicants. As most roles are not required to be in the office, we are able to hire remotely where Samsara has an established presence. If a role is required to be in a certain location and candidates do not have work authorization for that location, Samsara will conduct an immigration assessment. If the role is not required to be in a specific location, Samsara will move forward with the remote location that works best for the business. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company.

Please be aware that Samsara does not accept or assume responsibility for unsolicited resumes from agencies. We do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in ‘@Samsara.com’ or ‘@us-greenhouse-mail.io’.

Diversity & Inclusivity:

At Samsara, we welcome everyone regardless of their background, race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, etc. We depend on the unique approaches of our team members to help us solve complex problems. We are committed to increasing diversity across our team and ensuring that Samsara is a place where people from all backgrounds can make an impact.