Website ServiceNow

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we’re proud to be one of FORTUNE 100 Best Companies to Work For® and World’s Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

ServiceNow is currently seeking a Senior Advisory Solution Consultant to provide technical sales partnership and to provide customers within the Financial Services industry with product and solution guidance. The Solution Consultant will participate in the acquisition and growth of customers by utilising world-class technical pre-sales techniques to communicate the power, extensibility, and ease-of-use of the ServiceNow platform.

What you get to do in this role:

The Solution Consultant is a pre-sales technical consultant with the advanced ability to develop, position and provide technology based solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.

  • Responsible for understanding business and technical problems addressed by ServiceNow products including business transformation, operational efficiency, key regulations & resilience, evolving business needs, security, etc.
  • Routine interaction with C-Suite Executives
  • Interview customers both face to face and remotely to uncover their technology architecture and business needs.
  • Partner with the sales personnel in the customer account and strategy planning
  • Lead non-technical discussions with your customers to help define objectives that ServiceNow can address and their business value
  • Sell the value of our solution, not just the features and functions of the products
  • Provide mentoring and training to peers and other colleagues in the organization
  • Support and sometimes lead regional marketing events – user conferences, trade shows, webinars, etc
  • Demonstrations of the product, both standard and tailored to prospects and existing customers, both onsite and via video conference.
  • Collaborate in the creation of product demo scripts and scenarios.
  • Develop a deep understanding of the ServiceNow platform so you can be consultative and provide customers guidance and best practices in designing their solution
  • Responding to Request for Information/Proposal documents
  • Staying current on product developments/releases to a level required to brief customers on product roadmaps, deliver product demos and leading POV/POC cycles.
  • Staying current on competitive analyses and understanding differentiators between the company and its competitors.
  • In conjunction with Sales Personnel and Professional Services, conduct transition briefings – communicate commitments, set expectations in preparation for deployment
  • Act as the ServiceNow subject matter expert at Executive briefings/marketing events


To be successful in this role you have:

  • Deep expertise of enterprise software pre-sales experience (Solution Consulting, Pre-Sales Engineering)
  • Experience working with and selling to large enterprises (5000+ employees)
  • Experience selling into Financial Services based organizations (Insurance, Banking, Wealth/Asset Management)
  • Solution and/or process experience with one more of the following is highly desirable: IT Service
  • Management (ITSM), Financial Management (FM) Project Portfolio Management (PPM), DevOps, Agile, HR Service Delivery (HRSD), Governance Risk and Compliance (GRC), Security
  • Operations, IT Operations Management (ITOM) including Cloud Management, Event
  • Management, Infrastructure Discovery/Mapping or any complementary technologies such as Generative AI.
  • Exhibits a degree of technical expertise and understanding, with the aptitude to learn new technology and solutions quickly
  • Able to articulate and logically communicate concepts with both technical and non-technical audiences.
  • Exceptional communication and presentation skills including technical and business concepts.y
  • Understanding of and experience selling to Enterprise Architecture teams.
  • Ability to understand the “bigger picture” and the business drivers around IT
  • Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence
  • Business Travel, as necessary within the UK and occasionally international travel to the US.
  • Fluency in English


Diversity & Inclusivity:

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

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