Senior Manager, Solution Engineering

Slack is more than just a tech company, we are on a mission to make your working life simpler, more pleasant and more productive. We believe that culture is the compass to success and so our Slack values are woven into the fabric of all we do. We seek exceptional talent that is eager to do the best work of their life while supporting others in doing the same.

 

Slack is looking for a dedicated Solutions Engineering Manager to join our fast-growing team in London. Our team works closely with account executives and high-priority customers to enable Slack as a platform where work happens. As the product experts, we have a deep understanding of the Slack platform, handle tough objections, and lead successful evaluation cycles to gain product fit consensus.

 

You are driven, curious, intelligent and deeply passionate about your craft. You will build and run a diverse team of talented solutions engineers looking for mentorship and help growing their careers. In addition, you will remove barriers to customer adoption of Slack and collaborate with the broader leadership team. This is a demanding role that requires strong leadership, priority management, and interpersonal skills.

 

You will implement solutions to inefficient processes and workflows, and contribute to meeting organizational goals. You will need to communicate effectively across multiple departments and have the ability to shift gears at a moment’s notice.

Responsibilities:

Directly support a team of solutions engineers that have fun winning together
Support ongoing growth and development including recruiting, hiring, training and mentoring
Partner with sales leadership and other cross-functional teams to drive ARR on key accounts and prioritize where Slack invests its resources
Coach the team towards attaining key performance metrics and goals
Help define the key value propositions we communicate to customers
Identify product and technology gaps with customers and present a point of view to Slacks product and leadership teams
Work with your team to discuss, plan and implement process improvements
Requirements:

Ideally 8+ years of technical pre-sales experience preferably within a SaaS organization
Ideally 3-4+ years of management experience preferably within a SaaS organization
Solid understanding of Enterprise SaaS applications and collaboration technology
Excellent coaching, writing, discovery and presentation skills
Strong track record of defining and executing against key performance indicators
Ability to build trust and rapport with cross-functional partners
Ability to challenge team members and be challenged to achieve team goals
Enthusiasm for increasing customer happiness and deepening customer relationships
Comfortable and willing to be a hands-on contributor
Bachelor’s degree preferable

Diversity & Inclusivity:

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.