Customer Support Executive

📢 Have you always wanted to join a thriving startup? We’re seeking a Customer Support Executive to join our team and take our customer service to new heights!

🌟Who you are

If you’re passionate about assisting and supporting users and want to join a rapidly growing startup, we want to hear from you!

• You’re dedicated to providing top-notch support, going above and beyond to ensure customer satisfaction and establish our brand as a leader in the industry.
• You enjoy problem-solving and have great writing and communication skills, allowing you to support and explain solutions to non-technical users with clarity and precision.
• You’re a self-motivated individual who takes pride in taking ownership of customer relationships and enjoys building strong connections with customers.

🎯 Who is Trybe?

• Trybe is a startup that provides modern cloud-based software to clients in the hotel spa and wellness industries.
• We are on a mission to revolutionise their guest and back-of-house operational experiences. We’re a high performing, energetic team, looking for like-minded, talented individuals who want to embrace the start-up culture and work as a team as we continue to grow and take on new heights. It’s a little corny, but we really are a Tribe!
• We were founded in 2020 and are proud to list a number of leading spa and leisure operators across the World onboard with Trybe.

📕 What the role involves

• You’ll help deliver outstanding customer support that consistently exceeds our clients expectations to solidify our reputation as a trusted provider in the industry.
• You’ll be the first point of contact for our customers, providing them with timely and accurate responses to their queries via email, phone and live chat.
• You’ll use your expertise and creativity to shape our customer support strategies by producing user-friendly guides and training materials that are concise and easily understandable.

✨ Trybe Benefits

• A competitive salary
• Vitality private health insurance
• Hybrid role; Mon-Wed in the office / Thurs-Fri remote working
• We have 3 furry colleagues, Sooty, Pax and Hugo
• Weekly team lunch.
• Quarterly team parties and annual office bake off
• 26 days annual leave plus bank holidays.

We want to be a company where people feel that they can be their authentic selves. This is only achievable if the people who make the company, who come from diverse backgrounds and experiences, are respected and embraced for their differences. Everyone should have equal opportunity to be their best selves, simply because they are human and worthy of respect, and we want our company to be a place where everyone feels comfortable being exactly as they are, and thus form an inclusive environment where people don’t feel the need to hide any part of themselves.