Customer Engineer

THE ULTIMATE OPPORTUNITY

Imagine a virtual customer support agent that works 24/7, speaks 109 languages, and instantly and intelligently gives customers the answers they’re looking for.

You don’t need to imagine because that’s Ultimate – the world’s most powerful virtual agent platform.

Powered by industry-leading AI, a laser-focus on customer experience and a world-class team across the globe, we’re committed to bringing joy and innovation to customer service. With customers regularly ranking us #1 on G2, it’s no wonder some of the best brands in the world have already scaled their digital support with Ultimate – from Vodafone to Finnair, Gorillas to Zalando.

THE ULTIMATE DESTINATION FOR YOUR CAREER

At Ultimate, careers accelerate. New opportunities arise as the company is constantly evolving and our Finnish, non-hierarchical culture means that everyone has a seat and a voice at the table. You’ll learn from some of the best and brightest minds, as well as having the opportunity to show us your brilliance and see the impact of your work. We truly offer career-defining opportunities.

With hubs in Helsinki, Berlin and London, alongside our ever-growing global remote workforce, you get to choose a working environment that suits you.

And we are proudly diverse – over 35 nationalities make up our worldwide team. Our Nordic ethics have created a culture where we can all lead by example and shape the company – and industry – we want to see, together.

 

THE ULTIMATE ROLE

Please note, we are looking for candidates based in our London or Berlin hub.

Collaborate with clients from our entire customer base and internal customer facing teams to scope, build, and ensure the successful integration of a clients’ backend system or third party API.
Understand new and existing clients’ integration project requirements, help validate these requirements against our platform, and identify and mitigate technical and business risks.
Backend software development in a NodeJS-based micro-service architecture, along with other modern development tools and CI/CD (K8s, Typescript, testing, linting etc)
Communicate and advocate customers’ feedback to Product and Engineering.
 

THE ULTIMATE PROFILE

Professional with industry work experience working on NodeJS REST API based projects.
You love working and communicating with customers directly in a fast-paced environment to truly understand and solve their problems. Alongside, having the technical skills to make the solution a reality.
Backend software development experience, preferably in Node.JS. Experience building and using REST APIs.
Proven ability to navigate and excel in an ambiguous environment.
Education in a technical field or equivalent experience.
Excellent communication skills, both verbal and written English.
Comfortable working on multiple projects at once and dealing with ambiguity.
Ideally, you’ve worked directly with clients in a technical capacity before.
 

THE ULTIMATE OFFER

Transparency is important to us, so we want to be clear about what the Ultimate opportunity means for you:

Generous PTO policy of 28 days per year.
Ultimate is operating on a hybrid working approach. Ultimate offers complete flexibility for you to work where best suits you. Located either in our London or Berlin Office.
We recognise that you bring your best and we show our appreciation with actions, not just words – our salaries and generous stock options program ensures that our success is your success.
Personal Growth Allowance for you to spend on whatever it is that makes you thrive – whether it’s a sales course, learning a new language or that pottery course that keeps on popping up on your feed, we’ve got you covered.
Team Events all year long – meat-free BBQs, stand-up paddle boarding, volleyball… you name it, we’ll organize it, plus team off-sites to unite because we’re better together.
A truly diverse team awaits you. 40% of our workforce identify as women and we come from over 35 nationalities.
Our Interview Process:

We are excited to learn more about you so we want to be transparent about what you can expect from our interview process.

1. Introductory chat with the Talent Acquisition Partner – 15-30 minutes

2. Take Home Task

3. Peer Interview – 1 hour

4.. Final Interview with Hiring Manager

 

Our Commitment to You:

Recruiting and developing a diverse range of talent is critical to our growth philosophy. We understand we might need to adapt our process and we’re happy to cater to any adjustments you may require. Please let the Talent team know if we can help you with the application process in any way and at any stage.

If you want to find out more about us check out our Ultimate Open Culture which will provide a deep dive into life at Ultimate. Here’s our behind-the-scenes social media too: Ultimate Life.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, or disability status. Ultimate prohibits discrimination and harassment of any kind: Ultimate is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

Diversity & Inclusivity:

Belonging is a core pillar of our People strategy here at Ultimate, and our people (UltiMATEs) are at the centre of everything we do.

With an inspiring female co-founder and 40% of our workforce identifying as female, we are committed to ensuring diversity in our business.

We stand by our diversity hiring principles and champion our 37+ nationalities of our 130 employees.